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Guest Services Ambassador

2 months ago

Broken Arrow, Oklahoma, United States Everspring Inn Full time

About Everspring Inn

Everspring Inn is a hospitality company that prioritizes creating lifelong relationships and enriching the lives of our team members, guests, and investor partners.

The Bird Dogma

We Put People First

We Dependably Drive Results

We Constantly Keep a Positive Attitude

We Never Stop Improving, Ever

We Relentlessly Solve Problems

Job Summary

Our Guest Services Representatives serve as the first point of contact for our guests and manage all aspects of their accommodation.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (contact details, exact dates of their stay etc.)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to guests inquiries in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs
  • Tending and folding laundry when needed
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred
  • Experience with a form of property management software is a plus
  • Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality related field is an asset
  • Willingness to work nights, weekends and holidays