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Beverage Service Specialist

2 months ago

Miami, Florida, United States Trump Miami Resort Management LLC Full time
Job Overview

POSITION OBJECTIVE:

To provide exceptional service to guests by efficiently delivering alcoholic and non-alcoholic beverages as well as light meals, in accordance with the high standards of our establishment. This role is crucial in maintaining the ambiance and functionality of the service area while ensuring guests have a memorable experience that encourages repeat visits.

KEY RESPONSIBILITIES:

  • Complete the Opening Checklist as directed by management and communicate any supply needs for a successful shift.
  • Possess comprehensive knowledge of glassware and garnishes for each beverage, utilizing the provided reference materials.
  • Deliver service that aligns with established standards, proactively seeking solutions to meet guest needs.
  • Maintain thorough knowledge of all menu offerings, including liquor brands, beers, mixology recipes, and non-alcoholic options available in the designated area.
  • Understand wine selections available by the glass and bottle to engage effectively with guests.
  • Anticipate guest requirements, respond promptly, and acknowledge guests consistently, escalating any uncertainties to management.
  • Remain actively engaged on the floor, ensuring guest satisfaction from start to finish.
  • Adhere strictly to state liquor laws, particularly those concerning service to minors and intoxicated individuals, as per TIPS training.
  • Maintain awareness of table and seating arrangements, operational hours, menu details, pricing, and dress code of the assigned area.
  • Ensure proper maintenance and usage of equipment, following all maintenance protocols closely.
  • Regularly inspect the cleanliness and condition of the service area, addressing any issues promptly.
  • Follow all cash handling and credit policies and procedures.
  • File all receipts accurately with the front desk using the provided system.
  • Complete the Closing Checklist at the end of the shift.

ADDITIONAL NOTES:

Due to the nature of the hospitality industry, flexibility in scheduling is required to meet the operational needs of the establishment. Consistent attendance is essential for the successful execution of this role, and any irregular attendance may lead to disciplinary actions.

In our commitment to customer satisfaction, associates may be called upon to provide support across various operational areas. It is expected that team members respond positively to such requests, unless it may compromise guest satisfaction, in which case management should be notified.

SUPPORTIVE FUNCTIONS:

In addition to the primary responsibilities, this position may involve:

  • Performing general cleaning tasks using standard cleaning products as assigned to uphold health standards.
  • Clearing, resetting, and preparing tables for new guests in the lounge area.
  • Completing assigned side work, including replenishing condiments and restocking supplies.
  • Assisting with answering phones, taking room service orders, and accommodating special guest requests as needed.
  • Participating in required meetings to enhance communication and educational processes.
  • Adhering to all applicable liquor regulations to ensure compliance.

PHYSICAL DEMANDS:

Physical activities associated with this role include:

  • Sitting: Rare
  • Walking/Climbing Stairs: Constant
  • Crouching/Bending/Stooping: Occasional
  • Reaching: Constant
  • Grasping: Constant
  • Pushing/Pulling: Occasional
  • Near Vision: Constant
  • Far Vision: Constant
  • Hearing: Constant
  • Talking: Constant
  • Smell: Constant
  • Lifting/Carrying: Frequent (10-40 lbs)
  • Travel: Rare

OTHER RESPONSIBILITIES:

Integrate into the cultural foundation of the organization by understanding and supporting the core values and service standards.

SAFETY PROTOCOLS:

Compliance with OSHA regulations requires the use of appropriate Personal Protective Equipment (PPE) when performing tasks that may pose health or safety risks:

  • Slip-resistant safety shoes are preferred.
  • Use of gloves (latex, vinyl, plastic) as necessary.
  • Apron for protection during service.

Training will be provided on the proper use and care of assigned PPE, and it is the responsibility of associates to report any defective or ill-fitting equipment to management.

QUALIFICATION CRITERIA:

EDUCATION:

High School diploma or equivalent preferred.

EXPERIENCE:

Previous serving experience of six months to one year is preferred, with a background in hospitality being advantageous.

CERTIFICATIONS:

Food Handler Certification, Responsible Vendor Training, and CPR Training are preferred.

GROOMING STANDARDS:

All associates are expected to maintain a neat, clean, and professional appearance in accordance with established standards.