Food and Beverage Reservations Coordinator
7 hours ago
As a Food and Beverage Reservations Specialist at Faena Hotels and Residences LLC, you will be responsible for providing exceptional service to guests by handling all requests for food and beverage reservations, changes, cancellations, and information from various venues. Your attention to detail and ability to multitask will ensure seamless guest experiences.
Key Responsibilities:
Maintain complete knowledge of departmental policies, service procedures, and standards.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Process all food and beverage reservation requests, changes, and cancellations received through various channels.
Accurately document guest information and special requests in reservations.
Verify availability and suggest alternate dates for sold-out dates.
Explain guarantee and cancellation policies to callers and assign confirmation/cancellation numbers.
Input correct information into the system to inform other departments of pertinent information.
Compile and maintain information for daily/weekly/monthly reports.
Requirements:
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and multitask effectively.
Strong attention to detail and organizational skills.
Proficiency in computer systems and software applications.
About Faena Hotels and Residences LLC:
Faena Hotels and Residences LLC is a luxury hospitality company that offers exceptional service and amenities to its guests. Our team is dedicated to providing a unique and memorable experience for our guests, and we are seeking a skilled Food and Beverage Reservations Specialist to join our team.
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