Fitness Center Operations Supervisor
1 week ago
- Employee discounts
- Complimentary uniforms
- Career advancement opportunities
- Training and development programs
- Wellness resources
About Us:
At Planet Fitness, we are dedicated to improving lives by offering a premium fitness experience in a welcoming, judgement-free atmosphere. As one of the largest and fastest-growing fitness center franchises in the United States, we operate over 2,000 clubs and continue to expand.
Being part of the PF family means embracing a strong culture and set of values. It involves being part of a supportive and engaging team that is committed to enhancing the health and well-being of the community, ensuring that everyone feels a sense of belonging. We believe in creating enjoyable work experiences while delivering exceptional member services that consistently surpass expectations.
Your Profile:
Our team members at Planet Fitness share a common passion for our brand and a commitment to making our members feel welcome in our Judgement Free Zone. The ideal candidate for the Operations Manager role will possess the following traits:
- Approachable and skilled at connecting with individuals.
- Passionate about fostering a people-centric environment.
- Demonstrates initiative and self-awareness.
- Handles interactions with diplomacy and manages conflicts effectively.
- Comfortable providing clear direction and following up consistently.
- Adapts communication style to suit the audience.
- Enjoys managing multiple priorities and seeing tasks through to completion.
- Passionate about coaching and leading others to success.
- Acts as an ambassador for the Planet Fitness brand, always prioritizing member interests.
- Exhibits integrity and respect towards everyone, serving as a role model.
Role Overview:
As the Operations Manager, you will oversee front desk operations, staff management, and inventory control. You will play a crucial role in fostering a positive work environment that aligns with the organization's culture and enhances member engagement. Your responsibilities will include:
- Assisting in the hiring process and onboarding of new team members.
- Managing team schedules to ensure all shifts are adequately covered.
- Overseeing the Black Card Spa and managing inventory for club supplies and retail products.
- Assessing and responding to emergency situations.
- Modeling behaviors that promote an outstanding member experience and inspiring others to do the same.
- Managing team member performance and providing regular feedback.
- Addressing employee concerns in collaboration with HR as necessary.
- Timely submission of employee status changes (schedules, pay, etc.).
Your daily tasks as Operations Manager will also encompass:
- Welcoming members and guests as they enter and exit the club, addressing any questions or concerns.
- Promoting our Judgement Free Zone by engaging with members on the club floor and supporting their fitness journeys while adhering to club policies.
- Resolving escalated member issues and collaborating with the Regional Manager when necessary.
- Answering phone inquiries in a friendly manner.
- Handling membership-related functions such as sign-ups, updates, cancellations, and payment collections.
- Conducting prospective member calls and tours to assess their membership needs.
- Executing retail transactions accurately and striving to meet sales goals.
- Ensuring regular cleaning and sanitizing of exercise equipment and amenities.
- Maintaining cleanliness and organization in restrooms and common areas.
- Conducting comprehensive walkthroughs of club areas to address safety and cleanliness concerns.
- Communicating maintenance issues to the Facilities Maintenance team promptly.
- Creating and overseeing cleaning assignments for team members, ensuring quality and completion.
Candidate Requirements:
- Minimum of 2 years of customer service experience.
- 2-3 years of experience in supervising and leading a team.
- Must be at least 18 years old.
- Willingness to obtain CPR/AED certification (training provided).
- Ability to stand and move throughout the club during shifts.
- Effective communication in person and over the phone.
- Capability to lift up to 75 pounds.
- Exposure to cleaning chemicals during shifts.
- Frequent cleaning and sanitizing of equipment and facilities.
- Ability to bend and twist to accomplish tasks.
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