Fitness Center Operations Supervisor

1 week ago


Daly City, California, United States Planet Fitness - CA McLennan Group Full time
Job OverviewBenefits:
  • Employee discounts
  • Complimentary uniforms
  • Career advancement opportunities
  • Training and development programs
  • Wellness resources

About Us:

At Planet Fitness, we are dedicated to improving lives by offering a premium fitness experience in a welcoming, judgement-free atmosphere. As one of the largest and fastest-growing fitness center franchises in the United States, we operate over 2,000 clubs and continue to expand.

Being part of the PF family means embracing a strong culture and set of values. It involves being part of a supportive and engaging team that is committed to enhancing the health and well-being of the community, ensuring that everyone feels a sense of belonging. We believe in creating enjoyable work experiences while delivering exceptional member services that consistently surpass expectations.

Your Profile:

Our team members at Planet Fitness share a common passion for our brand and a commitment to making our members feel welcome in our Judgement Free Zone. The ideal candidate for the Operations Manager role will possess the following traits:
  • Approachable and skilled at connecting with individuals.
  • Passionate about fostering a people-centric environment.
  • Demonstrates initiative and self-awareness.
  • Handles interactions with diplomacy and manages conflicts effectively.
  • Comfortable providing clear direction and following up consistently.
  • Adapts communication style to suit the audience.
  • Enjoys managing multiple priorities and seeing tasks through to completion.
  • Passionate about coaching and leading others to success.
  • Acts as an ambassador for the Planet Fitness brand, always prioritizing member interests.
  • Exhibits integrity and respect towards everyone, serving as a role model.
Key Responsibilities:

Role Overview:

As the Operations Manager, you will oversee front desk operations, staff management, and inventory control. You will play a crucial role in fostering a positive work environment that aligns with the organization's culture and enhances member engagement. Your responsibilities will include:
  • Assisting in the hiring process and onboarding of new team members.
  • Managing team schedules to ensure all shifts are adequately covered.
  • Overseeing the Black Card Spa and managing inventory for club supplies and retail products.
  • Assessing and responding to emergency situations.
  • Modeling behaviors that promote an outstanding member experience and inspiring others to do the same.
  • Managing team member performance and providing regular feedback.
  • Addressing employee concerns in collaboration with HR as necessary.
  • Timely submission of employee status changes (schedules, pay, etc.).
Daily Duties:

Your daily tasks as Operations Manager will also encompass:
  • Welcoming members and guests as they enter and exit the club, addressing any questions or concerns.
  • Promoting our Judgement Free Zone by engaging with members on the club floor and supporting their fitness journeys while adhering to club policies.
  • Resolving escalated member issues and collaborating with the Regional Manager when necessary.
  • Answering phone inquiries in a friendly manner.
  • Handling membership-related functions such as sign-ups, updates, cancellations, and payment collections.
  • Conducting prospective member calls and tours to assess their membership needs.
  • Executing retail transactions accurately and striving to meet sales goals.
  • Ensuring regular cleaning and sanitizing of exercise equipment and amenities.
  • Maintaining cleanliness and organization in restrooms and common areas.
  • Conducting comprehensive walkthroughs of club areas to address safety and cleanliness concerns.
  • Communicating maintenance issues to the Facilities Maintenance team promptly.
  • Creating and overseeing cleaning assignments for team members, ensuring quality and completion.
Qualifications:

Candidate Requirements:
  • Minimum of 2 years of customer service experience.
  • 2-3 years of experience in supervising and leading a team.
  • Must be at least 18 years old.
  • Willingness to obtain CPR/AED certification (training provided).
Physical Requirements:
  • Ability to stand and move throughout the club during shifts.
  • Effective communication in person and over the phone.
  • Capability to lift up to 75 pounds.
  • Exposure to cleaning chemicals during shifts.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Ability to bend and twist to accomplish tasks.
Health and Safety Commitment: Every team member is responsible for contributing to a safe and healthy workplace. Active participation in health and safety protocols is expected, including reporting unsafe conditions and conducting work safely.

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