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Fitness Center Operations Supervisor

2 months ago

Daly City, California, United States Planet Fitness - CA McLennan Group Full time
Job OverviewBenefits:
  • Employee discounts
  • Complimentary uniforms
  • Growth opportunities
  • Training and development programs
  • Wellness resources

About Us:

At Planet Fitness, we are dedicated to improving lives by offering a premium fitness experience in a welcoming, judgement-free atmosphere. As one of the largest and fastest-growing fitness center franchises in the United States, we take pride in our extensive network of over 2,000 clubs and continue to expand.

Being part of the PF family means embracing a well-established culture and a strong set of values. It involves being part of a supportive and engaging team that is committed to enhancing the health and well-being of the community in an environment where everyone feels valued. It’s about enjoying your work while creating exceptional member experiences that consistently surpass expectations. It means being associated with a brand that you can genuinely take pride in.

Your Profile:

All our team members at Planet Fitness share a common trait: a passion for our remarkable brand and a commitment to making our members feel welcome in our Judgement Free Zone.

Key characteristics that make you an ideal candidate for the Operations Manager role include:
  • Approachable and skilled at connecting with individuals.
  • Passionate about fostering a people-centric environment.
  • Exhibit initiative and self-awareness.
  • Handle interactions with diplomacy and manage conflicts smoothly.
  • Comfortable providing clear direction and consistently following up.
  • Adapt communication style to suit different audiences.
  • Enjoy managing multiple priorities and ensuring follow-through.
  • Passionate about coaching and guiding others towards success.
  • Act as an ambassador for the Planet Fitness brand, always prioritizing member needs.
  • Demonstrate integrity and respect towards everyone; serve as a role model.
Key Responsibilities:

Role Overview:

As the Operations Manager, you will oversee all front desk operations, some staff management, and inventory control. You will play a crucial role in fostering a positive work environment that aligns with the organization's culture and enhances member engagement. If you enjoy being part of a club culture that prioritizes exceptional experiences, this role is for you.

Your responsibilities will include:
  • Assisting in the hiring process and onboarding of new team members.
  • Managing team schedules to ensure all shifts are adequately covered, providing backup support as necessary.
  • Overseeing the Black Card Spa and managing inventory for club supplies and retail products.
  • Assessing and assisting in emergency situations.
  • Modeling behaviors that promote outstanding member experiences; coaching and inspiring others to maintain professionalism.
  • Managing team member performance through regular feedback.
  • Addressing employee concerns in partnership with HR as needed.
  • Timely submission of all employee changes (status, schedule, pay, etc.).
Daily Duties:

Daily tasks for the Operations Manager will also encompass:
  • Welcoming members and guests as they enter and exit the club, assisting with any inquiries.
  • Promoting our Judgement Free Zone by engaging with members on the club floor, offering support in their fitness journeys while upholding club policies.
  • Resolving escalated member concerns and collaborating with the Regional Manager when necessary.
  • Answering phone calls in a friendly manner and assisting callers with their inquiries.
  • Handling membership-related functions such as sign-ups, updates to contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
  • Conducting prospective member calls and tours to assess their membership needs.
  • Executing retail transactions accurately and driving sales goals.
  • Ensuring regular cleaning and sanitizing of all exercise equipment and spa amenities, including communal spaces and assigned areas.
  • Maintaining cleanliness and sanitation of restrooms by adhering to the routine cleaning schedule.
  • Performing comprehensive walkthroughs of all club areas to promptly address safety and cleanliness concerns.
  • Addressing maintenance and facility issues, such as broken or missing equipment, by communicating with the Facilities Maintenance team.
  • Creating cleaning and sanitizing assignments for team members and following up on quality and completion.
Qualifications:

Required Qualifications:
  • 2+ years of customer service experience.
  • 2-3 years of experience in supervising and leading a team.
  • Must be 18 years of age or older.
  • Willingness to become CPR/AED certified (training provided by Planet Fitness).
Physical Demands:
  • Continuous standing and movement throughout the club to complete tasks during shifts.
  • Regular communication in person or over the phone to exchange information.
  • Ability to lift up to 75 pounds.
  • Exposure to toxic chemicals during shifts.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Ability to bend and twist to accomplish tasks.
Health and Safety Commitment: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to actively participate in health and safety initiatives by adhering to all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work safely.