**Club Operations Manager**
6 days ago
Job Summary:
We are seeking a highly motivated and experienced Club Operations Manager to join our team at Planet Fitness. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring a positive and motivating environment for our members and staff.
Key Responsibilities:
• **Staff Management:** Recruit, train, and develop a high-performing team of staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• **Customer Service:** Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff provides exceptional customer service at all times.
• **Operations:** Oversee the cleanliness and maintenance of the facility, including daily cleaning responsibilities and ensuring the front desk area and lobby are clean and orderly.
• **Marketing:** Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions.
• **Financial Management:** Authorize expenditures and refunds, make daily bank deposits, and prepare HR-related forms for submission to Corporate HR and Payroll Team.
• **Reporting and Analysis:** Track statistics and reports (weekly, monthly, annually) to ensure the club is meeting its goals and objectives.
Requirements:
• Must be 18 years of age or older, have a high school diploma/GED equivalent, and have a passion for fitness and health.
• One to three years of experience in a management role, preferably in the fitness or similar industry.
• Strong leadership, team building, and coaching skills, with the ability to work independently and as part of a team.
• Exceptional customer service and conflict resolution skills, with a hard-working, enthusiastic, and energetic management style.
• Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
Physical Demands:
• Continual standing and walking
• Continual talking and listening in person or on the phone
• Must be able to lift up to 50 lbs as well as bend, crouch, and reach on a daily basis
• Will occasionally encounter toxic chemicals
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