Retail Sales Associate

2 weeks ago

Detroit, Michigan, United States Jars Cannabis Full time
Job Title: Retail Representative

About JARS Cannabis

JARS Cannabis is a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Job Summary

We are seeking a highly motivated and energetic Retail Representative who shares our passion to provide quality products and excellent customer care experience to patients who need them and who support the JARS Cannabis core values and culture. The Retail Representative works closely and collaboratively with the store assistant leadership and reports to the General Manager.

Key Responsibilities

  • Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
  • Ability to use suggestive selling strategies and must be able and willing to upsell all customers
  • Ability to take constructive criticism and be coached by upper management
  • Assist with inventory tasks when needed
  • Works scheduled shifts and follows the company's attendance policy
  • Follows all safety and CRA rules policies
  • Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
  • Records transactions accurately in the POS, uses appropriate login, and ensures the accuracy of assigned cash drawer
  • Performs opening and closing duties as needed
  • Escalates customer issues to upper management when appropriate
  • Maintains a positive, caring attitude, and treats both customer and co-workers with respect
  • Maintains neatness, cleanliness, and organization of the sales floor
  • Fills in when short-staffed and is willing to be cross-trained
  • Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
  • Listens and responds to customer and coworker needs/requests appropriately and timely

Requirements

  • Minimum 2 years of customer service experience working within in a retail, sales, and/or hospitality environment
  • Acquired knowledge of cannabis strains and applications
  • Cannabis industry and/or health industry experience highly desirable
  • Exceptional interpersonal, communication, and customer service skills
  • Uses basic math skills
  • Must be 21 years of age or older
  • High school diploma or General Education Diploma (GED) is required

Work Atmosphere/Physical Demands

  • Requires prolonged standing and some bending, stooping, and stretching
  • Ability to operate a computer, POS system, and other office equipment
  • Moving up to 30 pounds on occasion
  • Work will generally be performed in a fast-paced retail cannabis dispensary
  • Involves frequent contact with patients and staff
  • Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

JARS Cannabis is an Equal Opportunity Employer

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