Retail Sales Associate

1 week ago


Detroit, Michigan, United States Museum of African American History Full time
Job Summary

We are seeking a dynamic and sales-driven Retail Sales Associate to join our team at the Charles H. Wright Museum of African American History. As a key member of our sales team, you will be responsible for promoting and selling museum merchandise, providing exceptional customer service, and creating a welcoming environment for all visitors.

Key Responsibilities
  • Deliver exceptional customer service and create a positive experience for all visitors.
  • Actively engage customers to promote and sell museum merchandise, including books, apparel, and other items.
  • Handle sales transactions efficiently and accurately in the Museum Store.
  • Assist in merchandising, restocking, and maintaining the store's visual presentation to drive sales.
  • Promote museum programs and events through knowledgeable interactions with customers.
  • Collect and report on visitor metrics and conduct inventory of merchandise.
  • Support administrative tasks and collaborate with team members in a fast-paced environment.
  • Provide assistance across in-person, phone, and online channels to maximize sales opportunities.
Requirements
  • At least one year of cashiering experience in a fast-paced environment.
  • Experience in a membership sales environment is a plus.
  • Proficiency in data entry and knowledge of database and office systems.
  • Familiarity with standard POS systems; knowledge of Shopify is preferred.
  • Ability to learn and apply effective sales techniques in a team-centered environment.
  • Excellent customer service skills, attention to detail, and problem-solving abilities.
  • Enthusiasm for delivering exceptional customer service and a strong interest in African American history and culture.
  • Excellent verbal and written communication skills.
  • Available to work weekends and evenings as needed for special events.


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