Retail Sales Associate
4 days ago
The Charles H. Wright Museum of African American History is seeking a dynamic and sales-driven Retail Sales Associate to join our team. As a key member of our sales team, you will play a crucial role in advancing the museum's mission of opening minds and changing lives through the exploration and celebration of African American history and culture.
Key Responsibilities- Deliver Exceptional Customer Service: Create a welcoming environment for all visitors and provide exceptional customer service to ensure a positive experience.
- Promote and Sell Museum Merchandise: Actively engage customers to promote and sell museum merchandise that supports the museum's vision.
- Manage Sales Transactions: Handle sales transactions efficiently and accurately in the Museum Store.
- Merchandising and Visual Presentation: Assist in merchandising, restocking, and maintaining the store's visual presentation to drive sales.
- Promote Museum Programs and Events: Promote museum programs and events through knowledgeable interactions with customers.
- Collect and Report Visitor Metrics: Collect and report on visitor metrics and conduct inventory of merchandise.
- Support Administrative Tasks: Support administrative tasks and collaborate with team members in a fast-paced environment.
- Provide Assistance Across Channels: Provide assistance across in-person, phone, and online channels to maximize sales opportunities.
- Experience in Cashiering: At least one year of cashiering experience in a fast-paced environment (e.g., museum, retail stores, entertainment, theme park, movie theater).
- Membership Sales Experience: Experience in a membership sales environment is a plus.
- Data Entry and Database Knowledge: Proficiency in data entry and knowledge of database and office systems.
- POS System Knowledge: Familiarity with standard POS systems; knowledge of Shopify is preferred.
- Sales Techniques and Customer Service Skills: Ability to learn and apply effective sales techniques in a team-centered environment.
- Excellent Communication Skills: Excellent verbal and written communication skills.
- Availability and Flexibility: Available to work weekends and evenings as needed for special events.
- Interest in Retail Management and Marketing: Interest in retail management and marketing.
- Effective Communication Skills: Effective communication skills, both oral and written.
- Positive Attitude and Work Ethic: Positive attitude, enthusiastic, and outgoing. Self-motivated with a strong work ethic.
- Proficiency in Microsoft Office and Database Systems: Proficiency in Microsoft Word, Excel, Adobe, POS, and database entry systems.
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