Spanish Toll Processing Call Center Representative

2 days ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Spanish Toll Processing Call Center Representative

We are seeking a highly motivated and customer-focused Spanish Toll Processing Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and selling new products and services.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • Work at home experience
  • State or Federal work experience
Compensation and Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:
  • Must be authorized to work in the country where the job is based
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening
Equal Opportunity Employer:

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and supported.

  • Spanish Tolling Call Center Representative

    2 days ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Spanish Tolling Call Center RepresentativeAre you a native Spanish speaker looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and detail-oriented Spanish Tolling Call Center Representative to join our team!Job Summary:We...

  • Spanish Tolling Call Center Representative

    2 days ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Spanish Tolling Call Center RepresentativeAre you a customer service enthusiast looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and organized Spanish Tolling Call Center Representative to join our team at ValorVIP!Job Summary:We are looking for a skilled...

  • Spanish Tolling Call Center Representative

    3 weeks ago

    Dallas, Texas, United States MCI Military Recruitment Full time

    Job Title: Spanish Tolling Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Spanish Tolling Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and...

  • Spanish Tolling Call Center Representative

    3 weeks ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Spanish Tolling Call Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Spanish Tolling Call Center Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a...

  • Tolling Bilingual Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Tolling Bilingual Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Tolling Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our commercial and public sector clients.Job Summary:The...

  • Inbound Toll Collections Processing Specialist

    2 days ago

    Dallas, Texas, United States MCI Military Recruitment Full time

    Job Title: Inbound Toll Collections Processing AgentJob Summary:We are seeking a highly motivated and customer-focused Inbound Toll Collections Processing Agent to join our team. As an Inbound Toll Collections Processing Agent, you will be responsible for handling inbound customer inquiries, resolving customer disputes, processing payments, and providing...

  • Inbound Toll Collections Processing Specialist

    1 day ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Inbound Toll Collections Processing AgentJob Summary:We are seeking a highly motivated and customer-focused Inbound Toll Collections Processing Agent to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving customer disputes, processing payments, and providing...

  • Inbound Toll Collections Processing Specialist

    3 days ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Inbound Toll Collections Processing SpecialistWe are seeking a highly motivated and detail-oriented Inbound Toll Collections Processing Specialist to join our team. As an Inbound Toll Collections Processing Specialist, you will be responsible for handling inbound customer inquiries, resolving customer disputes, and processing payments in a...

  • Bilingual Call Center Representative

    1 day ago

    Dallas, Texas, United States MCI Military Recruitment Full time

    Job Title: Bilingual Call Center RepresentativeAre you a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Do you have excellent communication skills and the ability to work in a fast-paced environment? If so, we may have the perfect job for you!As a Bilingual Call Center Representative, you will be...

  • Customer Service Tolling Representative

    3 weeks ago

    Dallas, Texas, United States MCI Military Recruitment Full time

    Job Title: Customer Service Tolling RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Tolling Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, handling inbound inquiries, troubleshooting customer...

  • Bilingual Call Center Representative

    3 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Bilingual Call Center RepresentativeJoin MCI Careers and become a part of our dynamic team!We are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and...

  • Bilingual Call Center Representative

    1 day ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Bilingual Call Center RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.Key...

  • Insurance Call Center Director

    3 weeks ago

    Dallas, Texas, United States Valor Intelligent Processing Full time

    Job Title: Insurance Call Center DirectorWe are seeking an experienced Insurance Call Center Director to lead our team in delivering exceptional customer service and driving business growth. As a key member of our leadership team, you will be responsible for managing a team of customer service representatives, developing and implementing customer service...

  • Inbound Toll Collections Processing Specialist

    2 weeks ago

    Dallas, Texas, United States MCI Military Recruitment Full time

    Job Title: Inbound Toll Collections Processing AgentJob Summary:We are seeking a highly motivated and detail-oriented Inbound Toll Collections Processing Agent to join our team. As an Inbound Toll Collections Processing Agent, you will be responsible for handling inbound customer inquiries, resolving customer disputes, processing payments, and providing...

  • Bilingual Dental Call Center Representative

    2 weeks ago

    Dallas, Texas, United States Insight Global Full time

    Job OpportunityWe are seeking a highly skilled and bilingual Dental Call Center Representative to join our team at Insight Global in Dallas, TX.Key Responsibilities:Manage inbound and outbound calls with patients and healthcare professionalsCoordinate patient appointment scheduling and managementAccurately maintain patient records while adhering to HIPAA...

  • Insurance Call Center Director

    7 days ago

    Dallas, Texas, United States Valor Intelligent Processing Full time

    Job Title: Insurance Call Center DirectorWe are seeking an experienced Insurance Call Center Director to lead our team in delivering exceptional customer service and driving business growth. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our call center, including strategic planning, change...

  • Inbound Toll Collections Processing Specialist

    2 days ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Inbound Toll Collections Processing AgentJob Summary:We are seeking a highly motivated and customer-focused Inbound Toll Collections Processing Agent to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving customer disputes, and processing payments in a professional...

  • Enrollment Call Center Specialist

    2 weeks ago

    Dallas, Texas, United States CornerStone Staffing Full time

    Job Title: Enrollment Call Center RepresentativeCornerStone Staffing is seeking a skilled Call Center Representative to join our team in the North Dallas area. Our client is a Fortune 500 Company providing business insurance, employee health and benefits, retirement, and private client insurance solutions across North America.Job Summary:We are looking for a...

  • Call Center Representative

    2 weeks ago

    Dallas, Texas, United States CornerStone Staffing Full time

    Job OpportunityWe are seeking a skilled Call Center Representative to join our team at CornerStone Staffing. As a Call Center Representative, you will be responsible for handling inbound calls and emails from customers who need assistance with benefits issues.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...

  • Call Center Representative

    2 days ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and selling new products and services.Key...