Inbound Toll Collections Processing Specialist
1 day ago
Job Summary:
We are seeking a highly motivated and customer-focused Inbound Toll Collections Processing Agent to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving customer disputes, processing payments, and providing exceptional customer service to our clients.
Responsibilities:
- Handle inbound customer inquiries and resolve customer disputes in a timely and professional manner
- Process payments and ensure accurate and timely processing of customer transactions
- Provide exceptional customer service to our clients, ensuring a positive and memorable experience
- Work collaboratively with our team to achieve customer satisfaction and resolution goals
- Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses to customer inquiries
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience in a call center or similar environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity and quality standards
- Basic computer skills and proficiency in Microsoft Office
What We Offer:
- Competitive hourly rate and bonus structure
- Opportunities for career growth and advancement
- Comprehensive training program to ensure success in the role
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
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