Inbound Toll Collections Processing Specialist

1 day ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Inbound Toll Collections Processing Agent

Job Summary:

We are seeking a highly motivated and customer-focused Inbound Toll Collections Processing Agent to join our team. As a key member of our customer service team, you will be responsible for handling inbound customer inquiries, resolving customer disputes, processing payments, and providing exceptional customer service to our clients.

Responsibilities:

  • Handle inbound customer inquiries and resolve customer disputes in a timely and professional manner
  • Process payments and ensure accurate and timely processing of customer transactions
  • Provide exceptional customer service to our clients, ensuring a positive and memorable experience
  • Work collaboratively with our team to achieve customer satisfaction and resolution goals
  • Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses to customer inquiries

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center or similar environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity and quality standards
  • Basic computer skills and proficiency in Microsoft Office

What We Offer:

  • Competitive hourly rate and bonus structure
  • Opportunities for career growth and advancement
  • Comprehensive training program to ensure success in the role
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.



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