Spanish Tolling Call Center Representative

1 month ago


Dallas, Texas, United States MCI Military Recruitment Full time
Job Title: Spanish Tolling Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Spanish Tolling Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve their issues in a timely and effective manner
  • Research and resolve customer complaints and issues in a fair and consistent manner
  • Provide accurate and timely information to customers regarding their accounts and services
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed performance metrics and quality standards
  • Stay up-to-date on product and service knowledge to provide accurate information to customers
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment
  • Fluent in Spanish and English
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Training and development programs to improve customer service skills and knowledge
  • A dynamic and supportive work environment


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