Spanish Tolling Call Center Representative
1 month ago
Job Summary:
We are seeking a highly motivated and customer-focused Spanish Tolling Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner
- Listen to customers, understand their needs, and resolve their issues in a timely and effective manner
- Research and resolve customer complaints and issues in a fair and consistent manner
- Provide accurate and timely information to customers regarding their accounts and services
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed performance metrics and quality standards
- Stay up-to-date on product and service knowledge to provide accurate information to customers
- Participate in ongoing training and development to improve customer service skills and knowledge
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience in a call center environment
- Fluent in Spanish and English
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance metrics
- Ability to work a variety of shifts, including evenings and weekends
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Training and development programs to improve customer service skills and knowledge
- A dynamic and supportive work environment
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