Bilingual Call Center Representative

1 week ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Bilingual Call Center Representative

Join MCI Careers and become a part of our dynamic team


We are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.



Key Responsibilities:


  • Provide exceptional customer service to clients via phone, email, and chat
  • Handle inbound and outbound calls, responding to customer inquiries and resolving issues in a timely and professional manner
  • Utilize knowledge of products and services to provide accurate information to customers
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction


Requirements:


  • Bilingual in English and Spanish (written and verbal)
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Availability to work a variety of shifts, including evenings, weekends, and holidays


What We Offer:


  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Comprehensive training program
  • Flexible scheduling
  • Opportunities for professional development and continuing education


Apply now to join our team and take the first step towards a rewarding career in customer service



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