Bilingual Call Center Representative
1 week ago
Join MCI Careers and become a part of our dynamic team
We are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Handle inbound and outbound calls, responding to customer inquiries and resolving issues in a timely and professional manner
- Utilize knowledge of products and services to provide accurate information to customers
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
Requirements:
- Bilingual in English and Spanish (written and verbal)
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a call center environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet performance metrics
- Availability to work a variety of shifts, including evenings, weekends, and holidays
What We Offer:
- Competitive hourly rate
- Opportunities for career growth and advancement
- Comprehensive training program
- Flexible scheduling
- Opportunities for professional development and continuing education
Apply now to join our team and take the first step towards a rewarding career in customer service
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