Insurance Call Center Director
1 week ago
We are seeking an experienced Insurance Call Center Director to lead our team in delivering exceptional customer service and driving business growth. As a key member of our leadership team, you will be responsible for managing a team of customer service representatives, developing and implementing customer service strategies, and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Develop and implement customer service strategies to drive business growth and improve customer satisfaction
- Manage a team of customer service representatives, providing coaching, training, and feedback to ensure they have the skills and knowledge needed to deliver exceptional customer service
- Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer experience
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams
- Monitor and analyze customer feedback and metrics to identify areas for improvement and develop strategies to address them
- 10+ years of experience in insurance customer service, with a focus on property and casualty insurance
- Proven track record of delivering exceptional customer service and driving business growth
- Strong leadership and management skills, with the ability to coach and develop a team of customer service representatives
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and internal teams
- Ability to analyze data and metrics to identify areas for improvement and develop strategies to address them
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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