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Spanish Tolling Call Center Representative

1 month ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Spanish Tolling Call Center Representative

Are you a native Spanish speaker looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and detail-oriented Spanish Tolling Call Center Representative to join our team

Job Summary:

We are a leading provider of customer service solutions, and we are looking for a talented Spanish Tolling Call Center Representative to join our team. As a Spanish Tolling Call Center Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve skills and knowledge
Requirements:
  • Native Spanish speaker with excellent communication skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ year of customer service experience in a call center environment
  • Ability to work in a fast-paced environment and meet performance metrics
  • Strong problem-solving and conflict resolution skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Training and development programs to improve skills and knowledge
  • A dynamic and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity