Automotive Service Operations Manager

2 weeks ago


Baker, Montana, United States Gills Point S Tire & Auto Full time

Are you passionate about delivering outstanding service?

At Gills Point S Tire & Auto, we pride ourselves on our commitment to excellence and our dedication to our team members. We are looking for a Service Center Manager who will play a crucial role in our operations.

Key Responsibilities:

  • Operational Oversight: Manage daily operations to ensure smooth and efficient service delivery. Implement effective processes to enhance productivity and service quality.
  • Team Leadership: Recruit, train, and supervise a diverse team, including technicians and sales personnel. Ensure adequate staffing to meet business demands while controlling labor costs.
  • Customer Engagement: Maintain high customer satisfaction levels through exceptional service. Address and resolve customer concerns to uphold our reputation.
  • Sales Strategy: Develop and execute strategies to achieve sales goals for automotive products and services. Collaborate with marketing to promote our offerings.
  • Inventory Control: Manage inventory levels, order necessary supplies, and maintain supplier relationships to ensure product availability.
  • Financial Stewardship: Oversee budget management, monitor expenses, and analyze financial performance to ensure profitability.
  • Regulatory Compliance: Ensure adherence to all legal and safety regulations. Foster a safe working environment by enforcing safety protocols.
  • Quality Assurance: Implement quality control measures to ensure services meet customer expectations and industry standards.
  • Staff Development: Identify training needs and provide opportunities for staff to enhance their skills in automotive service and customer relations.

Qualifications:

  • Valid driver's license with a clean driving record.
  • High school diploma required; a degree in business administration or management is preferred.
  • Proven experience in retail management, particularly in the automotive sector.
  • Strong leadership, customer service, and communication skills.
  • Understanding of automotive repair services and industry trends.
  • ASE certification or relevant industry credentials are advantageous.

What We Offer:

  • Paid time off
  • Stable working hours
  • Comprehensive training with opportunities for advancement
  • Medical, dental, vision, and life insurance benefits available after 60 days
  • Competitive salary
  • 401(k) savings plan with company match


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