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Automotive Service Center Supervisor

2 months ago

Baker, Montana, United States Gills Point S Tire and Auto Service Full time

Become a Key Player at Gills Point S Tire and Auto Service
Are you prepared to take on a pivotal role in a thriving environment dedicated to exceptional customer care? At Gills Point S, we emphasize not only the satisfaction of our clients but also the engagement and well-being of our team members. Our strong commitment to ethical practices and family-oriented values makes us a preferred employer for those looking to grow professionally.

Role of the Service Center Manager:
In the capacity of Service Center Manager, you will be instrumental in managing various operational facets. Your duties will encompass staff management, ensuring exemplary customer service, overseeing inventory control, maintaining financial health, and efficiently achieving sales objectives. Fostering a collaborative atmosphere that encourages teamwork, productivity, and customer satisfaction will be central to your responsibilities. Furthermore, engaging with the community and nurturing positive relationships with customers, partners, and employees will be essential.

Core Responsibilities:

  • Operational Oversight: Optimize daily operations to enhance productivity and service excellence.
  • Team Leadership: Recruit, train, and oversee technicians, sales staff, and administrative personnel. Ensure effective staffing levels and manage labor costs efficiently.
  • Customer Engagement: Focus on customer satisfaction by delivering outstanding service and resolving issues promptly.
  • Sales Strategy: Develop initiatives to achieve or exceed sales targets. Work alongside the marketing team to promote service center offerings.
  • Inventory Oversight: Track inventory levels, order necessary supplies, and maintain supplier partnerships.
  • Financial Oversight: Administer budgets, monitor expenses, and conduct financial performance assessments for profitability.
  • Regulatory Compliance: Ensure adherence to legal standards and safety protocols for a secure workplace.
  • Quality Assurance: Implement strategies to guarantee services surpass customer expectations and industry benchmarks.
  • Staff Development: Identify training needs and opportunities for professional growth among staff.
Qualifications:
  • Valid driver's license with a clean driving record.
  • Education: High school diploma required; bachelor's degree in business or a related field preferred.
  • Experience: Background in retail management, especially within the automotive or tire industry. Proven customer service and team leadership abilities.
  • Skills: Strong leadership, customer service, communication, negotiation, and financial management capabilities.
  • Knowledge: Comprehensive understanding of automotive services, tire products, and market trends.
  • Certifications: ASE or relevant industry certifications are advantageous.
Benefits:
  • Paid time off
  • Consistent working hours
  • Extensive training and career advancement opportunities
  • Healthcare, insurance, and additional benefits available after the probationary period
  • Competitive salary
  • 401(k) retirement plan with company matching