Automotive Service Center Supervisor

2 weeks ago


Baker, Montana, United States Gills Point S Tire and Auto Service Full time

Exciting Opportunity at Gills Point S Tire and Auto Service
Are you passionate about delivering exceptional service and leading a dedicated team? At Gills Point S, we value both our customers and our employees, fostering a workplace that emphasizes family values and ethical practices.

Role Overview:
As the Service Center Operations Leader, you will be instrumental in managing the day-to-day operations of our service center. Your key duties will encompass staff management, ensuring exemplary customer service, overseeing inventory, maintaining financial health, and achieving sales objectives. Creating a collaborative atmosphere that encourages teamwork and customer satisfaction will be essential to your success. Additionally, engaging with the community and building strong relationships with customers, partners, and team members will be vital aspects of your role.

Core Responsibilities:

  • Operational Oversight: Enhance daily operations to boost productivity and service excellence.
  • Team Leadership: Recruit, train, and oversee technicians, sales staff, and administrative personnel. Ensure effective staffing and manage labor costs efficiently.
  • Customer Engagement: Focus on customer satisfaction by delivering outstanding service and resolving issues promptly.
  • Sales Strategy: Develop plans to achieve or exceed sales targets. Work closely with the marketing team to highlight service center offerings.
  • Inventory Control: Keep track of inventory levels, place orders, and maintain supplier relationships.
  • Financial Oversight: Manage budgets, track expenses, and conduct financial performance evaluations to ensure profitability.
  • Compliance and Safety: Adhere to legal regulations and safety protocols to maintain a secure work environment.
  • Quality Assurance: Implement strategies to ensure services surpass customer expectations and meet industry standards.
  • Staff Development: Identify training needs and opportunities for employee growth.
Qualifications:
  • Valid driver's license with a clean driving record.
  • Education: High school diploma required; a bachelor's degree in business or a related field is preferred.
  • Experience: Background in retail management, especially in the automotive or tire industry. Proven customer service and team leadership abilities.
  • Skills: Strong leadership, customer service, communication, negotiation, and financial management skills.
  • Knowledge: Comprehensive understanding of automotive services, tire products, and industry trends.
  • Certifications: ASE or relevant industry certifications are advantageous.
Benefits:
  • Paid time off
  • Consistent working hours
  • Extensive training and career advancement opportunities
  • Healthcare, insurance, and additional benefits available after the probation period
  • Competitive salary
  • 401(k) retirement plan with company matching


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