Automotive Service Center Supervisor

2 weeks ago


Baker, Montana, United States Gills Point S Tire and Auto Service Full time

Are you passionate about delivering outstanding service?

At Gills Point S Tire and Auto Service, we pride ourselves on our commitment to exceptional customer care and a supportive work environment for our employees.

The Service Center Manager plays a crucial role in managing all operational facets of our service center. This position encompasses overseeing staff, ensuring top-notch customer service, managing inventory, maintaining financial health, and achieving sales objectives.

The Manager is essential in cultivating a workplace that promotes teamwork, efficiency, and customer satisfaction.

Key Responsibilities:

  • Operational Oversight: Direct daily operations to guarantee efficiency and effectiveness. Introduce processes and systems aimed at enhancing productivity and service quality.
  • Team Leadership: Recruit, train, and supervise staff, including technicians and sales personnel. Organize staff schedules to ensure adequate coverage while controlling labor costs.
  • Customer Experience: Maintain high customer satisfaction levels through exceptional service. Address and resolve customer complaints to uphold the service center's reputation.
  • Sales Strategy: Formulate and execute strategies to achieve or surpass sales goals for tires, parts, and services. Collaborate with marketing to highlight the service center's offerings.
  • Inventory Control: Manage inventory levels, order necessary parts and supplies, and nurture supplier relationships. Ensure the availability of tires and auto parts for various services.
  • Financial Oversight: Oversee budgeting, monitor expenses, and analyze financial performance to ensure profitability. Manage billing, invoicing, and cash flow.
  • Regulatory Compliance: Ensure adherence to all legal and regulatory standards. Foster a safe and healthy work environment by enforcing safety protocols.
  • Quality Assurance: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards.
  • Staff Development: Identify training needs and opportunities for employee development to enhance skills in automotive repair and customer service.

Qualifications:

  • Valid driver's license and acceptable driving record.
  • High school diploma required; a bachelor's degree in business administration, management, or a related field is preferred.
  • Proven experience in retail management, preferably within the automotive or tire industry.
  • Strong leadership and team management skills, excellent customer service abilities, effective communication, and negotiation skills.
  • Comprehensive understanding of automotive repair services, tire products, and industry trends.
  • Automotive Service Excellence (ASE) certification or other relevant industry certifications are a plus.

What We Offer:

  • Paid time off
  • Stable working hours
  • Comprehensive training with opportunities for career advancement
  • Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
  • Competitive wages
  • 401(k) savings plan with company match


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