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Patient Relations Specialist
1 month ago
We are seeking a highly skilled Patient Relations Specialist to join our team at NYU Langone Orthopedic Hospital. As a key member of our patient experience team, you will serve as an advocate for patients and families, ensuring that their concerns are heard and addressed in a timely and compassionate manner.
Key Responsibilities- Investigate and resolve patient complaints and grievances in a fair and impartial manner.
- Collaborate with healthcare teams to identify and address systemic issues that may be contributing to patient dissatisfaction.
- Develop and implement strategies to improve patient satisfaction and experience.
- Provide education and support to patients and families on their rights and responsibilities.
- Act as a liaison between patients, families, and hospital staff to ensure effective communication and resolution of issues.
- Masters degree in a related field.
- 3-4 years of experience in patient relations, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Certification in patient advocacy or a related field.
- Experience working in a healthcare setting.
NYU Langone Orthopedic Hospital is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
