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Strategic Partner Engagement Manager

2 months ago

Clearwater, United States KnowBe4 Full time

Location: Open to candidates in the greater Tampa Bay area.

Role Overview: The Strategic Partner Engagement Manager at KnowBe4 plays a pivotal role in nurturing and enhancing relationships with Managed Service Providers (MSPs) that utilize our per-client offerings. This position is dedicated to fostering strong partnerships and maximizing the value delivered to customers throughout their journey.

Key Responsibilities:

  • Establish and cultivate relationships with new partners by understanding their goals and providing training to help them achieve success for their clients.
  • Oversee the onboarding process for partners, ensuring they are equipped with the necessary tools and knowledge, including account setup, product training, and initial user engagement campaigns.
  • Collaborate with technical support to address complex inquiries and ensure seamless integration.
  • Track and analyze customer usage and health metrics to support partner success.
  • Engage regularly with partners, including management and executive stakeholders, to promote ongoing adoption of KnowBe4’s solutions and enhance value throughout the subscription lifecycle.
  • Conduct periodic business reviews to assess partner satisfaction, resolve any technical challenges, and encourage successful product utilization.
  • Facilitate strategic engagement discussions with key stakeholders to align on objectives, industry insights, and opportunities for additional value.
  • Lead initiatives that enhance the overall partner experience, driving satisfaction and loyalty.
  • Utilize existing tools and best practices to ensure partners derive maximum value from KnowBe4’s offerings.
  • Assist with customer renewals, upgrades, and add-ons in collaboration with the Pricing Specialist.
  • Achieve and surpass sales targets and quotas.
  • Maintain accurate records and administration of accounts within the company’s CRM system.

Qualifications:

  • Associate's Degree or equivalent experience preferred.
  • Familiarity with standard practices in the IT Security sector.
  • Experience with CRM systems, particularly Salesforce.
  • Proficiency in Microsoft Excel and Word.
  • Familiarity with Google Workspace tools.
  • Experience with web browsers.
  • IT exposure is advantageous.
  • Prior experience in a Customer Success role is preferred.
  • Understanding of Channel Partners, including Resellers and Distributors.
  • Exceptional verbal and written communication skills.
  • Fluency in Spanish is a plus.
  • Outstanding customer service abilities.
  • Strong organizational and time management skills.
  • Ability to build rapport through various communication channels.
  • Collaborative mindset with strong negotiation skills.
  • Capability to work independently with minimal supervision.