Medical Office Coordinator
1 day ago
Key Responsibilities:
Phone Line Management:
- Manage multiple phone lines and ensure all calls are handled efficiently and professionally.
- Schedule appointments, follow-ups, and manage patient inquiries.
- Engage with patients to understand their hearing needs and build strong rapport.
- Provide detailed information about hearing aid options and the benefits of choosing our clinic.
- Greet and check in patients, ensuring they feel comfortable and informed about their visit.
Objection Handling:
- Resolve patient concerns effectively while highlighting the benefits of exceptional service.
- Address common objections and provide clear, concise information to alleviate concerns.
- Communicate confidently about our clinic's offerings to help patients make informed decisions.
New Patient Acquisition:
- Encourage patients to choose our clinic by emphasizing superior quality and personalized service.
- Respond to and follow up on potential new patient inquiries to convert them into appointments.
Administrative Duties:
- Oversee scheduling, inventory management, payments, and maintain accurate patient records.
- Ensure high standards of patient service and smooth operational flow.
- Assist with office organization, manage supplies, and provide support to audiologists and clinical staff.
Coordination of Care:
- Act as a liaison between patients and clinical staff, ensuring seamless communication regarding appointments, test results, and treatment plans.
- Help manage patient expectations by providing accurate information about timelines, procedures, and follow-up care.
Problem-Solving Excellence:
- This role involves handling various challenges that require quick thinking and creative solutions. The ability to manage complex patient inquiries, resolve scheduling conflicts, and address unforeseen issues will be crucial in ensuring smooth clinic operations and patient satisfaction.
Requirements
- High School Diploma or equivalent; further education is a plus.
- 5-7 years of customer service experience, preferably in a medical or healthcare setting.
- 2-3 years of experience in a medical environment preferred.
- Strong communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office and general internet applications.
- Ability to multitask and manage time effectively.
Benefits
- Healthcare benefits (Medical and Dental)
- Matching retirement plan
- Paid time off and holidays
Company DescriptionStaffing Proxy is a Recruiting and HR agency specializing in the hearing healthcare industry. Our mission is to help every employer become an Employer of Choice (EoC) while building lasting connections between exceptional employers and the industry's brightest minds.
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