Front Desk Operations Manager

1 week ago


Orlando, Florida, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Operations Supervisor to join our team at Marriott Vacations Worldwide. As a key member of our front office team, you will be responsible for ensuring excellent owner/guest service and supervising other front desk associates to ensure property coverage and prompt owner/guest service.

Key Responsibilities
  • Supervise and coordinate the activities of front desk staff to ensure seamless check-in and check-out processes.
  • Anticipate and address owner/guest service needs, ensuring a positive and memorable experience.
  • Process all owner/guest payments and resolve any issues or discrepancies in a professional and timely manner.
  • Collaborate with Housekeeping to ensure rooms are ready for check-in and coordinate with other departments as needed.
  • Assist in the hiring, training, and development of front desk staff, ensuring they have the skills and knowledge to provide exceptional service.
Requirements
  • Valid Driver's License with a good driving record.
  • Excellent communication and interpersonal skills, with the ability to work effectively with owners, guests, and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
About Us

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



  • Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Front Desk Supervisor Job DescriptionAt Rosen Hotels & Resorts, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient day-to-day operations of the Front Desk, adhering to our Company Standards.Key Responsibilities:Assist...


  • Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Front Desk Supervisor Job DescriptionJob Summary:The Front Desk Supervisor at Rosen Hotels & Resorts plays a crucial role in ensuring the smooth operation of the front desk, working closely with the Front Office Manager to maintain exceptional guest service standards. This position is responsible for coaching and developing front desk staff, preparing...


  • Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Job Summary:The Front Desk Operations Manager is responsible for providing exceptional customer service, managing front desk operations, and supporting the Front Desk Manager with day-to-day tasks. This role requires strong leadership, problem-solving, and communication skills.Key Responsibilities:Manage front desk operations, including guest check-in and...


  • Orlando, Florida, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. As a key member of our front office team, you will be responsible for supervising front desk operations, ensuring exceptional guest service, and maintaining high standards of quality and...


  • Orlando, Florida, United States Marriott Orlando Airport Lakeside Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Orlando Airport Lakeside.Key Responsibilities:Assist the Front Office Manager in running the operation and functioning as Manager on Duty during PM shifts as required.Oversee the front desk team and ensure excellent customer service is provided to...

  • Front Desk Manager

    2 weeks ago


    Orlando, Florida, United States Concord Hospitality Full time

    Job Title: Front Desk Guest ManagerWe are seeking a highly skilled and experienced Front Desk Guest Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of quality and productivity.Key Responsibilities:Lead and manage...

  • Front Desk Manager

    2 weeks ago


    Orlando, Florida, United States Marriott Full time

    Job Title: Front Desk ManagerJob Summary:We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International. As a Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and leading a team of front desk staff.Key...

  • Front Desk Manager

    4 weeks ago


    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring the smooth operation of our front office functions. You will supervise staff, manage day-to-day operations, and provide exceptional customer service to our guests.Key ResponsibilitiesManage front office areas, including Bell/Door Staff, Switchboard, and...


  • Orlando, Florida, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Operations Supervisor to join our team at Marriott Vacations Worldwide. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.Key ResponsibilitiesSupervise and...


  • Orlando, Florida, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    Job Title: Front Desk SupervisorAt TownePlace Suites Orlando Theme Parks/Lake Buena Vista, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and maintaining a high level of quality and...


  • Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Holiday Inn Resort Orlando Suites - Waterpark. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and ensuring that all front desk operations run smoothly and efficiently.Key ResponsibilitiesSupervise...

  • Front Desk Manager

    4 weeks ago


    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesAssist the Front Office Manager in administering front office...

  • Front Desk Supervisor

    3 weeks ago


    Orlando, Florida, United States Delta Hotels Orlando Lake Buena Vista Full time

    Job Title: PM Front Desk SupervisorWe are seeking a highly skilled and experienced PM Front Desk Supervisor to join our team at Delta Hotels by Marriott Lake Buena Vista.Job Summary:The PM Front Desk Supervisor will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and leading a team of front desk associates. This...


  • Orlando, Florida, United States Howard Johnson I-Drive Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Howard Johnson I-Drive. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment for...


  • Orlando, Florida, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hyatt Place Orlando Lake Buena Vista. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide attentive and...


  • Orlando, Florida, United States Residence Inn Orlando Convention Center Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Residence Inn Orlando Convention Center. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.Key...


  • Orlando, Florida, United States Delta Hotels Orlando Lake Buena Vista Full time

    Front Desk Agent Job DescriptionDelta Hotels Orlando Lake Buena Vista is seeking a skilled Front Desk Agent to join their team. As a Front Desk Agent, you will be the first point of contact for guests, providing a warm and welcoming experience.Key Responsibilities:Greet and Assist Guests: Greet guests with a friendly smile, maintain eye contact, and use a...


  • Orlando, Florida, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...

  • Front Desk Associate

    4 weeks ago


    Orlando, Florida, United States Holiday Inn Orlando International Airport Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Holiday Inn Orlando International Airport. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Provide...


  • Orlando, Florida, United States Marriott Orlando Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Orlando Downtown. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling reservations, and maintaining a clean and organized work environment.Key ResponsibilitiesGuest Services:...