Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Orlando Downtown. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling reservations, and maintaining a clean and organized work environment.
Key Responsibilities- Guest Services: Greet and assist guests, respond to their requests, and resolve any issues in a timely and professional manner.
- Reservations: Manage guest reservations, including check-in, check-out, and room assignments.
- Front Desk Operations: Maintain a clean and organized front desk area, including handling cash and credit transactions, and processing guest payments.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
- Education: High school diploma or equivalent required.
- Experience: 1 year of customer service experience preferred.
- Skills: Excellent communication and interpersonal skills, basic computer knowledge, and ability to multitask.
- Physical Demands: Ability to walk and climb stairs, frequently kneel, reach, crawl, and twist torso as needed.
As a Front Desk Agent at Marriott Orlando Downtown, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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