Front Desk Operations Supervisor
3 weeks ago
The Front Desk Supervisor is responsible for overseeing the guest services team to ensure seamless execution of essential duties necessary for an efficient Front Desk operation.
Key Responsibilities:
- Respond to guest requests, problems, complaints, and accidents in a courteous and efficient manner, ensuring follow-up to guarantee guest satisfaction.
- Attend daily and monthly rooms meetings to stay informed and aligned with team goals.
- Participate in the M.O.D. program as scheduled to maintain high standards of service.
- Work all shifts as required, maintaining a professional working relationship with managers, associates, and other departments.
- Collaborate with accounting to resolve follow-up items, such as returned checks, rejected credit cards, and associate discrepancies.
- Ensure staff greet and welcome guests in accordance with company SOPs.
- Implement company policies and house rules, understanding hospitality terms and their application.
- Assist in revenue and occupancy forecasting, ensuring accurate cash handling at the Front Desk.
- Focus the Guest Services Department on contributing to Guest Service and audit scores.
- Monitor V.I.P.s, special guests, and requests, reviewing daily guest services work and activity reports generated by Night Audit.
- Be familiar with Brand Rewards programs and offers.
Basic Qualifications:
- High school education, GED, or equivalent experience.
- Minimum 3 years of experience in guest services, with at least one year in a supervisory role.
- Outstanding management, organization, communication, and leadership skills.
- Highly organized and detail-oriented.
- Ability to abide by company appearance standards and compliance with designated uniforms.
- Flexibility to work any shift, weekends, holidays, and special events as needed.
- Employment eligibility in the U.S.
Physical Requirements:
- Basic office skills, experience with personal computers and Microsoft Office, general office equipment.
- Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools, or controls.
- Ability to lift up to 50 lbs. and work most shifts in a standing position.
- Valid driver's license from the applicable state.
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