Front Desk Representative
3 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hilton Garden Inn SeaWorld. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.
Key Responsibilities- Provide attentive and courteous service to all guests, ensuring their needs are met and exceeded.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Maintain accurate records and documentation of guest interactions and hotel operations.
- Collaborate with other departments to ensure seamless guest experiences.
- Positive attitude and willingness to learn.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic math skills and ability to handle cash and credit transactions.
- Proficiency in Windows operating systems and hotel software.
- Experience in a hotel or hospitality industry.
- Knowledge of hotel operations and front desk procedures.
MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a dynamic and supportive work environment, with opportunities for career advancement and professional growth.
As a member of our team, you will enjoy a range of benefits, including hotel discounts, weekly pay, paid time off, and retirement options. We also offer referral bonuses, career advancement opportunities, and a comprehensive benefits package, including health, dental, and vision insurance.
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