Front Desk Representative

4 weeks ago


Orlando, Florida, United States Residence Inn Orlando Convention Center Full time
Job Title: Front Desk Agent/Relief Night Auditor

Residence Inn Orlando Convention Center is seeking a skilled Front Desk Agent/Relief Night Auditor to join their team. This role requires a high level of customer service, attention to detail, and ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Process guest arrivals and departures efficiently, maintaining accurate records and ensuring guest satisfaction.
  • Verify and post room charges, ensuring all guest accounts are current and in balance.
  • Assist guests with inquiries and provide information about hotel services and local attractions.
  • Complete daily, monthly, and yearly reports as required by the property.
  • Utilize sales techniques to maximize occupancy and average rate.
  • Process telephone and walk-in reservations accurately, ensuring guest satisfaction.
  • Operate the telephone system according to Auro Hotels and Brand standards.
  • Understand and apply hotel safety and security procedures to maintain a secure environment.
  • Communicate effectively with colleagues and management to ensure seamless operations.
Requirements:
  • College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.
  • Must speak, read, and understand English.
  • Availability to work overnight shifts (11pm to 7am) and other available shifts for Front Desk Agent (7am-3pm or 3pm-11pm).
  • Full-time hours available (at least 30 hours per week) with shifts in Front Desk and Night Audit.
What We Offer:
  • Competitive pay rate based on experience.
  • Company benefits, including 401k, employee discounts, and more.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.



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