Front Desk Operations Manager
6 hours ago
Job Summary:
The Front Desk Operations Manager is responsible for providing exceptional customer service, managing front desk operations, and supporting the Front Desk Manager with day-to-day tasks. This role requires strong leadership, problem-solving, and communication skills.
Key Responsibilities:
- Manage front desk operations, including guest check-in and check-out, room assignments, and key control.
- Provide outstanding customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Support the Front Desk Manager with daily tasks, such as scheduling, payroll, and inventory management.
- Collaborate with other departments, including housekeeping, food and beverage, and sales, to ensure seamless guest experiences.
- Monitor and report on front desk performance, identifying areas for improvement and implementing changes as needed.
- Train and develop front desk staff, providing coaching and feedback to ensure excellent service delivery.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure work environment.
- Participate in quality control initiatives, identifying opportunities for improvement and implementing changes to enhance guest satisfaction.
Requirements:
- Previous experience in hotel front desk operations or a related field.
- Strong leadership and communication skills, with the ability to motivate and develop team members.
- Excellent problem-solving and conflict resolution abilities, with a focus on providing exceptional customer service.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- High school diploma or equivalent required; degree in hospitality or a related field preferred.
About Rosen Hotels & Resorts:
Rosen Hotels & Resorts is a diverse and friendly workplace where individuality and ideas are valued. Our company of over 3,000 associates thrives on teamwork and ingenuity, making us one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation and Personal Days
- Tuition Reimbursement and Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Access to our Family Outreach Center
- Excellent Career Growth Opportunities
- And much more
We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.
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