Front Desk Manager
7 hours ago
We are seeking a highly skilled and experienced Front Desk Guest Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of quality and productivity.
Key Responsibilities:- Lead and manage the front desk team to deliver exceptional guest service and meet or exceed hotel guest satisfaction measures.
- Develop and implement added value customer service programs to enhance the guest experience.
- Ensure all hotel staff, including new hires, are trained to meet standards and provide excellent guest service.
- Manage front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems.
- Lead and assist in Revenue Management functions, including conference calls with Corporate Management and brand revenue management centers.
- Ensure front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables.
- Produce accurate financial reports on time and work with the General Manager and Sales Manager/DOS to generate new business ideas to increase sales.
- Manage human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk workforce.
- Maintain a positive, cooperative work environment between staff and management.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 2 years of experience in front desk operations or a related field.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of hotel operations, including front desk procedures, revenue management, and financial control.
- Competitive wages and benefits package.
- Opportunities for career advancement and professional development.
- A positive and supportive work environment.
- Discounted room rates at Concord managed hotels.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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