Retail Floor Lead
24 hours ago
We are seeking a highly motivated and experienced Retail Floor Lead to join our team at Nirvana Management Corporation. As an Agent in Charge, you will be responsible for leading the retail floor team and ensuring exceptional customer service.
Key Responsibilities:
- Support the store in achieving sales goals and direct daily store operations as Manager on Duty (MOD)
- Assist with the Sunrise, Midday, and Sunset Reporting
- Assist with morning count and product intake
- Model and hold employees accountable to customer service standards
- Model and ensure all policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained, and properly followed
- Work as a part of a high-performing team to achieve the store's sales plan and support sales-driving initiatives
- Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager and Assistant General Manager
- Direct employees to ensure appropriate product displays and presentations, and ensure the selling floor is adequately stocked according to visual standards
- Stay informed by maintaining product knowledge, accessing available training, and seeking out additional resources when necessary
Requirements:
- Must be 21+ years of age
- Embrace and lead with Nirvana's Mission Statement and Company Values daily
- Retail experience
- Available to work a varied schedule to observe employees and customers at different times of the day, week, and year (including Holidays)
- Demonstrate comfort and ease with using POS and Dispensary Hardware including scanners, computers, Tablets, etc.
- Team-oriented
- Flexible and able to work in a dynamic environment
- Passion for cannabis
- Passion for leadership
- Must comply with all legal or company regulations for working in the industry
- Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols
- Must be capable of lifting up to 50 lbs., with or without assistance
- Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend, and reach for the duration of shift
- Requires normal hearing range
Perks:
- Medical/Dental/Vision Benefits
- Generous Bonus structure
- Employment Development Assistance
- Holiday/Sick/Vacation Time in accordance with our employment agreement
- Be a part of a growing family-oriented company
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