Fitness Club Representative

4 weeks ago


Durham, North Carolina, United States Excel Fitness Full time
Grow Your Career with Excel Fitness

At Excel Fitness, a Planet Fitness franchise group, we're committed to providing an exceptional member experience. As a Member Service Representative, you'll play a vital role in creating a positive and welcoming environment for our members.

With over 80 locations across 6 states, we're a growing company with opportunities for advancement. In fact, many of our senior managers started at the front desk and have risen through the ranks to become Regional Directors, earning salaries over $100k.

As a Member Service Representative, your responsibilities will include:

  • Providing exceptional customer service to members and guests
  • Checking members into the system and assisting with new account sign-ups
  • Facilitating updates to member accounts and responding to questions and concerns
  • Maintaining a clean and safe environment for members


Qualifications for this role include:

  • Exceptional customer service skills and a positive attitude
  • Ability to work in a fast-paced environment and multitask
  • Punctuality and reliability are essential
  • Demonstrated diplomacy and professionalism in all interactions


Physical demands of the job include standing and walking for extended periods, talking on the phone, and occasional lifting of up to 50 lbs. If you're a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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