Experiences Operations Supervisor

1 week ago

Scottsdale Arizona, United States REI (Recreational Equipment Inc.) Full time
Job Summary

This position, Regional Experiences Operations Supervisor, contributes to REI's success by supervising and mentoring REI Regional Experiences teams, including the Regional Fleet Coordinator, Food & Beverage Coordinator, customer service, and programs.

Key Responsibilities
  • Develop and implement company programs, procedures, methods, and practices to promote REI's key messages.
  • Encourage and challenge employees to achieve business goals.
  • Ensure that employees comply with all legal and operational requirements.
  • Make effective selections regarding staffing, including managing training and development of employees.
  • Ensure that performance reviews are conducted and completed.
  • Support employees in achieving departmental, company, and customer goals through coaching, direction, and leadership.
  • Analyze operational statistics, reports trends, variances, and issues, and takes appropriate action where necessary.
  • Plan an assortment of programming for the local market, meeting established KPIs and goals.
  • Provide customer service and operational leadership for local day programming.
  • Ensure the financial and expense management of the program.
  • Accountable for the hiring and onboarding of new employees (internal and external to REI).
  • Establish staffing and training plans for programs.
  • Provide employees with training in both programming and risk management.
  • Mentor and coach core team members, with experience coaching a variety of customers and employees.
  • Manage local emergency response, providing support to both instructors and guides.
  • Develop specific programs, outings, and partnerships between businesses and land agencies.
  • Communicate changes and updates to program assortment.
  • Manage and collaborate on the planning of local assortments.
  • Manage contracts, permits, and agreements.
  • Maintain local operating procedures and ensure the execution of local venue guides.
  • Reports findings to managers based on local trends.
  • Promotes community relations by building and cultivating relationships.
Requirements
  • 4+ years of experience in outdoor education programs, leadership and development, experiential education instruction and/or guiding outdoor participation required
  • 1+ years of experience managing and supervising a diverse team required
  • Proven outdoor leadership skills and ability to function collaboratively required
  • Working knowledge of legal, regulatory, and risk management issues related to outdoor education required
  • Excellent presentation and instruction skills
  • Wilderness First Aid and CPR certification required (If candidate is hired without current certifications, candidate must complete within the first 3 months of hire.)
  • Wilderness First Responder Certification
  • Instructor certifications or relevant experience in activities being offered (i.e., AMGA Climbing, ACA Kayak, PSIA Ski Instructor, etc.)
  • Valid driver's license with no negative incidents required; able to acquire a commercial driver's license (If candidate is hired without current certifications, candidate must complete within the first 3 months of hire.)
  • BA in Leisure and Recreation Management or equivalent
  • Intermediate level PC skills: Word, Excel, Outlook, SharePoint, PowerPoint
  • Experience working in a retail environment
  • Previous Events, Branding, and Experiential Marketing Experience
  • Builds capacity of team members and teams through effective employee development, involvement, communication, and supervision efforts.
About REI

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.

To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements.

Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.

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