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Front Office Supervisor

2 months ago

Scottsdale, Arizona, United States HYATT Hotels Full time
About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at HYATT Hotels. As a Front Office Supervisor, you will play a critical role in ensuring that our guests receive exceptional service and have a memorable experience at our hotel.

Key Responsibilities
  • Lead Guest Experience: Supervise and coordinate the front office team to ensure seamless guest registration, check-in, and check-out processes.
  • Guest Services Management: Oversee the delivery of exceptional guest services, including responding to guest inquiries, resolving issues, and providing personalized support.
  • Hospitality Leadership: Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Team Management: Supervise and mentor front office staff to ensure they have the skills and knowledge to provide exceptional guest service.
  • Operational Efficiency: Monitor and improve front office operations to ensure efficiency, productivity, and cost-effectiveness.
Requirements
  • Leadership Experience: Proven experience in a supervisory or leadership role in a hospitality or customer-facing environment.
  • Guest Service Skills: Excellent guest service skills, with the ability to provide personalized support and resolve issues in a professional and courteous manner.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective solutions to improve guest satisfaction and loyalty.
  • Technical Skills: Proficiency in front office systems, including property management systems, and ability to learn new systems quickly.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Collaborative Work Environment: A collaborative and supportive work environment that encourages teamwork and open communication.