Business Systems Analyst
2 weeks ago
Position Overview:
This role is pivotal in executing methodologies for gathering requirements to identify business, functional, and non-functional needs within the assigned business domain. The incumbent will also formulate requirements for process or system solutions and assist in the evolution of applications, systems, and processes to achieve a desired future state.
Key Responsibilities:
- Completes assignments by leveraging current knowledge in the subject area to meet deadlines, adhering to established procedures and policies, and utilizing data and resources to support projects or initiatives.
- Collaborates with cross-functional teams to address business challenges, ensuring priorities and expectations are met while communicating progress and identifying improvement opportunities.
- Engages in self-development and fosters effective relationships by sharing knowledge and resources with colleagues and clients, seeking feedback, and adapting to changes.
- Communicates findings effectively to non-technical stakeholders and collaborates with technology risk teams to address and remediate identified issues.
- Provides strategic recommendations to leadership regarding remediation of issues identified through system testing processes.
- Adheres to established processes to ensure Key Performance Indicator (KPI) goals are achieved and performance metrics are continuously monitored.
- Contributes to ongoing process improvement by participating in the development and maintenance of standardized security tools and processes across assigned business domains.
- Conducts research to stay informed about integrated applications, identifying vulnerabilities and proposing solutions for technology systems.
- Generates regular reports (e.g., ticket volume updates, error reports) and provides metrics to IT teams as necessary.
- Supports Windows and Mac OS environments, providing assistance with workstation builds, maintenance, deployments, and device management.
Minimum Qualifications:
- Bachelor's degree in business administration, Computer Science, Social Science, Mathematics, CIS, or a related field.
- A minimum of two years of experience in IT or a related field, including at least one year in network engineering, application development, or desktop support.
Preferred Qualifications:
- Experience working on cross-functional project teams.
- Experience in vendor assessments and engagement for IT technology implementations.
- Experience in developing technical documents or presentations.
- Experience in IT incident management and the development of remediation plans in an ITIL environment.
- Experience in software or application development/testing.
- Experience in Windows administration or as a Microsoft Certified Systems Administrator (MCSA).
- Experience in UNIX/Linux administration.
Equal Opportunity Employer:
Rose International is committed to equal employment opportunities for all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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