Head of Business Operations
2 days ago
At USAA, we are committed to facilitating the financial security of millions of U.S. military members and their families. As a dedicated Manager, Claims Operations, you will lead a team of experienced professionals who handle moderate complexity Attorney Repped Auto injury Claims for the Western Region.
Key Responsibilities:- Lead a team of Sr. Claims Operations members who investigate, evaluate, and negotiate claims.
- Develop engaged employees through regular coaching and feedback to deliver business results.
- Implement process improvements, provide feedback on the process, and lead organizational process changes.
- Drive execution of operational risk management, regulatory compliance training, policies, and procedures.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Inspect and review quality of claim files and provide feedback to employees as appropriate.
- Provide coaching and awareness to employees on how their work supports the overall claims and Enterprise strategies.
- Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
- Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
- Handle escalations and make appropriate decisions based on policy.
- Facilitate and guide employees through skill identification and developing for career progression, support projects by serving as a subject matter expert.
- Hire, develop, and coach claims employees for results delivery.
- Bachelor's degree; 6 years of progressive customer service, operational, military, or leadership experience to include a minimum of 2 years of claims handling experience.
- ~2 years of direct team lead, supervisory, or management experience.
- ~Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service, and/or claims handling skills.
- Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
- Current leadership experience as an Auto Claims Manager or Supervisor.
- ~5+ years handling 3rd party auto moderately complex Injury claims.
- ~Experience handling complex auto claims.
- ~Experience handling auto injury claims for the Western Region.
- ~Strong experience coaching and developing claims adjusters to meet organizational and development goals.
- ~US military experience through military service or a military spouse/domestic partner.
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
-
Head of Business Operations
3 days ago
Phoenix, Arizona, United States USAA Full timeJob Title: Head of Business to Business OperationsAt USAA, we are seeking a dedicated and experienced professional to lead our Business to Business Operations team. As a key member of our organization, you will be responsible for driving business results, implementing process improvements, and ensuring operational risk management and regulatory...
-
Head of Business Operations
2 days ago
Phoenix, Arizona, United States USAA Full timeJob Title: Head of Business to Business OperationsAt USAA, we are seeking a dedicated and experienced professional to lead our Business to Business Operations team. As a key member of our organization, you will be responsible for driving business results, implementing process improvements, and ensuring operational risk management and regulatory...
-
Head of Business Operations
2 days ago
Phoenix, Arizona, United States USAA Full timeJob Title: Head of Business to Business OperationsAt USAA, we are committed to facilitating the financial security of millions of U.S. military members and their families. As a dedicated Manager, Claims Operations, you will lead a team of experienced professionals who handle moderate complexity Attorney Repped Auto injury Claims for the Western Region.Key...
-
Head of Business Operations
2 days ago
Phoenix, Arizona, United States USAA Full timeJob SummaryWe are seeking a highly skilled and experienced Claims Operations Manager to lead our team of claims adjusters in the Western Region. As a key member of our operations team, you will be responsible for managing the investigation, evaluation, and negotiation of moderate complexity Attorney Repped Auto injury claims.Key ResponsibilitiesLead a team...
-
Head of Legal Operations
4 weeks ago
Phoenix, Arizona, United States Epiq Full timeWe are currently looking for a Head of Legal Operations for a full-time position with our prominent Financial Services client. This role presents a strong opportunity for transition into a permanent in-house position with the client. OverviewEpiq Counsel is a forward-thinking legal services talent provider that offers meaningful work and flexibility to...
-
Head of Customer Support Operations
3 weeks ago
Phoenix, Arizona, United States ViaSun Corporation Full timePosition OverviewViaSun Corporation is in search of a proactive and strategic Head of Customer Support Operations to lead the management, expansion, and execution of initiatives within our Customer Support division. In this pivotal role, you will be instrumental in steering business growth, ensuring operational excellence, and cultivating a high-performing...
-
Delivery Head
1 week ago
Phoenix, Arizona, United States HCLTech Full timeJob Title: Delivery HeadHCLTech is a leading global technology company with a strong presence in the fields of technology and healthcare. As a Delivery Head, you will play a pivotal role in overseeing the end-to-end delivery of IT services, including applications and infrastructure, to a single client.Key Responsibilities:Develop and implement strategies to...
-
Head of Strategic Partnerships
4 weeks ago
Phoenix, Arizona, United States Barrow Brain & Spine Full timeARE YOU READY TO MAKE A SIGNIFICANT IMPACT IN OUR ESTEEMED ORGANIZATION? At Barrow Brain and Spine, our commitment to excellence, integrity, teamwork, and patient care is paramount. We strive to create an exceptional work environment that enhances the lives of both our patients and our team members. HEAD OF STRATEGIC PARTNERSHIPS Reporting directly to the...
-
Head of Cybersecurity Operations
4 weeks ago
Phoenix, Arizona, United States Progilisys Full timePosition Type: Direct Hire Engagement Type: 1099, W2, C2C Overview: The Head of Cybersecurity Operations is tasked with steering and enhancing the security framework for Progilisys. This role entails acquiring and managing essential resources, including executive backing, budgetary allocations, and key security personnel, to fulfill information technology...
-
Head Bartender and Restaurant Operations Manager
4 weeks ago
Phoenix, Arizona, United States Grand Canyon University Full timeGCU Golf Course - Head Bartender/Restaurant SupervisorPosition OverviewGrand Canyon University's Golf Course is in search of a dedicated full-time Head Bartender/Restaurant Supervisor.The Head Bartender/Restaurant Supervisor plays a crucial role in overseeing food service operations, ensuring that patrons receive prompt and courteous service in line with...
-
Head of Customer Care Operations
4 weeks ago
Phoenix, Arizona, United States Cox Enterprises Full timePosition Overview: The Head of Customer Care Operations is responsible for overseeing a dedicated team of onboarding managers, supervisors, and specialists focused on equipping new hires with the necessary skills and knowledge to excel in their roles.Key Responsibilities:Lead and mentor a team dedicated to enhancing new hire education and performance...
-
Head of Business Strategy
2 weeks ago
Phoenix, Arizona, United States Kimmel & Associates Full timeAbout Kimmel & Associates:Kimmel & Associates is a leading electrical contractor with a strong reputation for delivering high-quality services and achieving significant growth. We are seeking an experienced professional to join our team as a Director of Business Operations, responsible for overseeing all business operations and driving continuous...
-
Head of Strategic Partnerships
3 weeks ago
Phoenix, Arizona, United States Barrow Brain and Spine Full timePosition OverviewARE YOU READY TO LEAD IN A DYNAMIC ENVIRONMENT?At Barrow Brain and Spine, we pride ourselves on our commitment to excellence, collaboration, and patient-centered care. Our culture is built on integrity and teamwork, and we are seeking a leader who embodies these values.ROLE SUMMARYThe Head of Strategic Partnerships plays a pivotal role in...
-
Business Operations Coordinator
4 weeks ago
Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full timePosition Overview: Are you passionate about enhancing the quality of life for individuals and communities? The Arizona Department of Economic Security (DES) is dedicated to fostering growth and well-being for Arizonans. We are currently seeking a skilled and motivated individual to fill the role of Business Operations Administrator within the Division of...
-
Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full timePosition Overview: Join a dedicated team that strives to enhance the well-being of the community by providing essential support to those in need. The Arizona Department of Economic Security (DES) is on the lookout for a proactive and skilled individual to fill the role of Business Operations Administrator. This pivotal position is integral to various...
-
Delivery Head
2 weeks ago
Phoenix, Arizona, United States HCLTech Full timeJob Title: Delivery Head - IT Service DeliveryJob Summary:HCLTech is a leading global technology company that provides end-to-end IT services to its clients. We are seeking an experienced Delivery Head - IT Service Delivery to join our team.Key Responsibilities:Service Delivery Management: Oversee the comprehensive delivery of IT services including...
-
Head Cashier
1 week ago
Phoenix, Arizona, United States Sprouts Farmers Market Full timeJob SummarySprouts Farmers Market is seeking a skilled and experienced Head Cashier to join our team. As a Head Cashier, you will be responsible for supervising a team of cashiers, providing training and guidance, and ensuring excellent customer service.Key ResponsibilitiesSupervise and train a team of cashiers to ensure efficient and accurate checkout...
-
Head Chef
3 weeks ago
Phoenix, Arizona, United States Invited Full timeAbout InvitedAt Invited, we foster a collaborative environment where you can build meaningful connections with your colleagues and engage with Members from diverse backgrounds. Every visit to our Club is an opportunity to create memorable experiences and enhance lives. We are dedicated to uniting people and showcasing the best aspects of life. Become part of...
-
Head of Marketing and Communications
4 weeks ago
Phoenix, Arizona, United States Arizona Media Association + Arizona Local News Foundation Full timeHead of Marketing and CommunicationsEmployment Type: Full-Time PositionLocation: Primarily remote, with local requirements for candidates in the Phoenix, AZ Metro area. Relocation assistance is not available.Salary Range: $70,000 - $100,000 + bonus potential | Benefits: Medical, Dental, Vision, IRA, Tech StipendThe Arizona Media Association + Arizona Local...
-
Head of Legal Operations
3 weeks ago
Phoenix, Arizona, United States Epiq Full timePosition OverviewEpiq Counsel is in search of a Director of Legal Operations to oversee a pivotal role within our esteemed Financial Services client. This position holds significant potential for transitioning into a permanent in-house position.About Epiq CounselAs a forward-thinking legal services provider, Epiq Counsel is dedicated to offering meaningful...