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Delivery Head

2 months ago

Phoenix, Arizona, United States HCLTech Full time
Job Title: Delivery Head - IT Service Delivery

Job Summary:

HCLTech is a leading global technology company that provides end-to-end IT services to its clients. We are seeking an experienced Delivery Head - IT Service Delivery to join our team.

Key Responsibilities:

  • Service Delivery Management: Oversee the comprehensive delivery of IT services including applications and infrastructure to the designated client.
  • Develop and Implement Strategies: Develop and implement strategies to ensure timely, efficient, and effective service delivery.
  • Monitor and Manage Service Levels: Monitor and manage service levels, performance metrics, and ensure adherence to service level agreements (SLAs) and Statement of Works (SOW).
  • Continual Service Improvement: Continually review all aspects of service delivery and work with all lines of business to define and implement continues service improvement.
  • Client Management: Serve as the primary delivery point of contact for the client, ensuring their needs and expectations are consistently met with respect to services provided.
  • Leadership: Lead and mentor a team of IT professionals globally, ensuring high performance and professional growth.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Business Administration, or a related field. Advanced degree or relevant certifications (e.g., ITIL, PMP) preferred.
  • Experience: Minimum of 8-10 years of experience in IT service delivery, with at least 5 years in a leadership role managing both applications and infrastructure services.
  • Skills:
    • Strong background in business support and customer satisfaction: Strong background in business support and customer satisfaction, with demonstrated success in managing complex client relationships.
    • Excellent leadership, communication, and interpersonal skills: Excellent leadership, communication, and interpersonal skills.
    • Proven ability to manage and resolve complex technical and operational issues: Proven ability to manage and resolve complex technical and operational issues.
    • Strong analytical and problem-solving abilities: Strong analytical and problem-solving abilities, with a focus on continuous improvement.
    • Proficiency in service management frameworks and tools: Proficiency in service management frameworks and tools, such as ITIL, and experience with service management platforms.
    • Proven track record in managing globally dispersed teams: Proven track record in managing globally dispersed teams.
    • Ability to work within matrixed environments: Ability to work within matrixed environments.
    • Experienced managing large P&Ls: Experienced managing large P&Ls.