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Delivery Head
2 months ago
HCLTech is a leading global technology company with a strong presence in the fields of technology and healthcare. As a Delivery Head, you will play a pivotal role in overseeing the end-to-end delivery of IT services, including applications and infrastructure, to a single client.
Key Responsibilities:
- Develop and implement strategies to ensure timely, efficient, and effective service delivery.
- Monitor and manage service levels, performance metrics, and ensure adherence to service level agreements (SLAs) and Statement of Works (SOW).
- Continually review all aspects of service delivery and work with all lines of business to define and implement continues service improvement.
- Identify and mitigate potential risks related to service delivery and client satisfaction.
- Develop contingency plans to address service disruptions or failures, ensuring minimal impact on client operations.
Requirements:
- Minimum of 8-10 years of experience in IT service delivery, with at least 5 years in a leadership role managing both applications and infrastructure services.
- Strong background in business support and customer satisfaction, with demonstrated success in managing complex client relationships.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage and resolve complex technical and operational issues.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Proficiency in service management frameworks and tools, such as ITIL, and experience with service management platforms.
What We Offer:
- A dynamic and challenging role with opportunities for growth and development.
- A collaborative and supportive work environment.
- A competitive salary and benefits package.