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Delivery Head

2 months ago


Phoenix, Arizona, United States HCLTech Full time
Job Title: Delivery Head

HCLTech is a leading global technology company with a strong presence in the fields of technology and healthcare. As a Delivery Head, you will play a pivotal role in overseeing the end-to-end delivery of IT services, including applications and infrastructure, to a single client.

Key Responsibilities:

  • Develop and implement strategies to ensure timely, efficient, and effective service delivery.
  • Monitor and manage service levels, performance metrics, and ensure adherence to service level agreements (SLAs) and Statement of Works (SOW).
  • Continually review all aspects of service delivery and work with all lines of business to define and implement continues service improvement.
  • Identify and mitigate potential risks related to service delivery and client satisfaction.
  • Develop contingency plans to address service disruptions or failures, ensuring minimal impact on client operations.

Requirements:

  • Minimum of 8-10 years of experience in IT service delivery, with at least 5 years in a leadership role managing both applications and infrastructure services.
  • Strong background in business support and customer satisfaction, with demonstrated success in managing complex client relationships.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage and resolve complex technical and operational issues.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement.
  • Proficiency in service management frameworks and tools, such as ITIL, and experience with service management platforms.

What We Offer:

  • A dynamic and challenging role with opportunities for growth and development.
  • A collaborative and supportive work environment.
  • A competitive salary and benefits package.