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Front Desk Assistant Manager

2 months ago

Sedona, Arizona, United States Aimbridge Hospitality Full time

Job Summary

Luxury Resort Seeks Experienced Front Desk Assistant Manager to Join Our Team

We are seeking a highly skilled and motivated Front Desk Assistant Manager to join our team at L'Auberge de Sedona, a luxury Forbes-rated resort located in the heart of Sedona's majestic red rock country. As a Front Desk Assistant Manager, you will play a critical role in ensuring that our guests receive exceptional service and that our front office operations run smoothly and efficiently.

Key Responsibilities

• Assist the Front Desk Manager in overseeing the daily operations of the front office, including check-in/check-out, guest recovery, and PBX operations.

• Supervise and train front desk staff to ensure that they are providing excellent customer service and meeting the high standards of our resort.

• Monitor and analyze front office revenue and occupancy to identify opportunities for improvement and implement strategies to maximize room revenue and occupancy.

• Assist with the preparation of employee schedules, payroll, and other administrative tasks as needed.

• Maintain accurate records and reports, including guest requests, complaints, and feedback.

• Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations and exceptional guest experiences.

Requirements

• At least 2 years of progressive experience in a hotel or related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience.

• Supervisory experience required.

• Proficient in Windows operating systems and able to operate front office computer systems, including software maintenance, report generation, and analysis.

• Excellent communication and interpersonal skills, with the ability to work effectively with guests, employees, and other departments.

• Ability to work in a fast-paced environment and adapt to changing situations and priorities.

What We Offer

• Competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and employee assistance program.

• Opportunities for professional growth and development, including training and education programs.

• Collaborative and dynamic work environment with a team of experienced professionals.

• The chance to work in a luxury resort setting and contribute to the success of a leading hospitality company.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.