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Front Desk Assistant Manager

1 month ago

Sedona, Arizona, United States L'Auberge de Sedona Full time
Job Summary

L'Auberge de Sedona is a luxury resort located in the heart of Sedona's Red Rock country. We are seeking a highly skilled Front Desk Assistant Manager to join our team.

The successful candidate will be responsible for assisting the Front Desk Manager with the operation of the Front Office, providing exceptional service to our guests, and maximizing room revenue and occupancy.

Responsibilities
  • Guest Service: Provide attentive, friendly, and courteous service to all guests, ensuring their stay is memorable and enjoyable.
  • Front Office Operations: Assist with the check-in and check-out process, manage guest recoveries, and oversee the PBX system.
  • Staff Supervision: Supervise and train Front Desk staff, ensuring they meet the highest standards of service and productivity.
  • Revenue Management: Analyze rate efficiency, monitor credit reports, and maintain close observation of daily house count to maximize room revenue and occupancy.
  • Administrative Tasks: Assist with payroll compilation, submit reports to Accounting, and maintain accurate records.
Requirements
  • Experience: At least 2 years of progressive experience in a hotel or related field, with supervisory experience required.
  • Skills: Proficient in Windows operating systems, able to convey information and ideas clearly, and evaluate and select among alternative courses of action quickly and accurately.
  • Personal Qualities: Must be able to work well in stressful, high-pressure situations, maintain composure and objectivity under pressure, and be effective in handling problems in the workplace.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, and a 401(k) retirement plan.
  • Opportunities for Growth: Opportunities for career advancement and professional growth in a dynamic and supportive work environment.