Guest Services Supervisor

16 hours ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Summary

As a Guest Services Supervisor, you will oversee the daily operations of the Front Desk, ensuring exceptional guest satisfaction and smooth internal accounting processes. This role requires strong organizational skills, excellent written and verbal communication skills, and the ability to prioritize multiple tasks with ease.

Key Responsibilities:

  1. Supervise and train Front Desk staff to ensure consistency with proper check-in and check-out procedures.
  2. Ensure effective communication with Housekeeping and other departments.
  3. Address all guest needs and requests, ensuring Guest Service Agents follow through.
  4. Review daily checklists to ensure proper documentation, billing procedures, and resort policies are followed.
  5. Maintain updated group information on resumes and in group information folders.
  6. Process and maintain all group billing information, group masters, etc. to ensure a 3-day billing turnaround.
  7. Check timesheets daily and assist with payroll approval and documentation.
  8. Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents.

Requirements:

High school degree or equivalent. Prior guest service experience highly desired. Strong organizational skills, excellent written and verbal communication skills, and ability to perform and prioritize multiple tasks with ease.

Physical Requirements:

5% Sitting

90% Walking, standing, and bending

Lifting/Carrying up to 25 lbs.

Hearing and manual dexterity

Distance vision 1-3 feet

Ability to drive golf cart as necessary



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