Guest Services Director

2 days ago


Sedona, Arizona, United States Enchantment Resort Full time

Job Summary

The Guest Services Manager is responsible for overseeing all guest services areas, including Front Desk, Bell Staff, and Concierge. This role ensures high levels of guest satisfaction and smooth operation of the resort.

Key Responsibilities

  • Oversee and maintain knowledge of all resort operations
  • Ensure the resort runs smoothly and guest complaints are handled efficiently
  • Supervise and train staff to maintain high levels of guest service
  • Monitor and control labor costs and expenses
  • Develop and implement service standards to ensure a consistent guest experience
  • Act as Manager on Duty as required

Requirements

Bachelor's degree from a four-year college or university, or equivalent related work experience and/or training. Prefer 2 years' Front Desk supervisory experience and hotel/resort operations experience.

Physical Requirements

45% Sitting, 65% walking, standing, and bending, lifting/carrying up to 25 lbs., hearing, manual dexterity, distance vision 1-3 feet, ability to drive golf cart on occasion.



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