Customer Experience Specialist

9 hours ago


Peoria, Illinois, United States Diversified Services Network Full time
Job Title: Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team at Diversified Services Network, Inc. (DSN). As a key member of our team, you will be responsible for delivering exceptional customer experiences across various digital products and applications.

Key Responsibilities:
  • Monitor and resolve customer issues related to digital products and applications.
  • Provide expert technical assistance to customers, dealers, and internal teams.
  • Manage cases to ensure timely resolution and follow-up with customers and dealers.
  • Support continuous improvement efforts and analyze customer feedback to improve the customer experience.
  • Develop and maintain knowledge articles and training materials for digital products and applications.
Requirements:
  • Bachelor's degree with 2 years' experience in product service support, application support, or equivalent support work.
  • Technical certification and/or equivalent experience.
  • Experience with Salesforce and Contact Center Operations.
Benefits:
  • 401(k) plan.
  • Dental and vision insurance.
  • Disability insurance.
  • Employee assistance program.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Paid holidays.


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