Customer Accounting Assistant

18 hours ago


Peoria, Illinois, United States RLI Full time
About Us

We're a unique insurance company that prides ourselves on our specialty products, business model, culture, and results. Our approach is centered around forging relationships and delivering care that makes a difference.

Job Purpose

Under the supervision of our Customer Accounting Specialists and Manager, Billing & Collections, you will assist in handling and resolving matters of billing and collections for our delinquent accounts.

Key Responsibilities
  • Assist Customer Accounting Specialists in collections when necessary
  • Communicate with accounts via phone and mail, and send accounts to collections agencies if needed
  • Sort daily output for Customer Accounting Specialists
  • Prepare forms for the mail room after review by Customer Accounting Specialists
  • Monitor the premium accounting inbox and respond to requests as needed or file for Customer Accounting Specialist response
  • Answer the direct bill phone line
  • Assist with commission payments
  • Support Customer Accounting Specialists with Accounts Payable batches, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks
Requirements
  • Typically requires a high school diploma
  • 0+ years of related experience
  • Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions
  • Ability to communicate effectively with internal and external contacts involved in the billing and collection processes
  • Ability to use Microsoft Office software and general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues
Personal and Professional Growth

We encourage our employees to pursue professional development in insurance and job-related areas. We provide educational opportunities to enhance skills and further career advancement.

We cover the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications.

Diversity and Inclusion

We strive to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers.

Total Rewards

We offer a comprehensive Total Rewards program that includes all compensation, benefits, and perks that come with being an RLI employee.

Our program includes an Employee Stock Ownership plan, 401(k) with automatic 3% company contribution, annual discretionary 401k and ESOP profit-sharing contribution, annual bonus plans, and more.



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