Customer Service Representative

2 weeks ago


Peoria, Illinois, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams.

Key Responsibilities
  • Provide exceptional customer service to wholesale and retail customers, ensuring their needs are met and exceeded.
  • Answer customer questions about products, recommend solutions, and promptly resolve any concerns.
  • Stay up-to-date with product features and maintain high-quality standards in the store.
  • Meet sales goals and achieve excellent customer service.
  • Interact with customers, handle cash and other payment methods, and access store merchandise.
Requirements
  • Must be at least 18 years old and legally authorized to work in the country without sponsorship.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one year of experience working in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.
  • Previous work experience operating tinting and mixing equipment.


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