Customer Support Specialist
3 weeks ago
This role is for a Customer Support Specialist/Safety Advisor in the 24/7 Caterpillar Safety Monitoring Center. You will analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. Ensuring operator fatigue and distraction events are reviewed, verified, classified, and logged for analysis and record keeping.
Key Responsibilities:
- Analyze data and video from in-vehicle systems to notify on-site personnel of operator fatigue or distraction.
- Review, verify, classify, and log operator fatigue and distraction events for analysis and record keeping.
- Communicate through MS Teams.
- Work in a team of 3 onsite at one time, with 12-hour shifts.
Requirements:
- Computer skills.
- Multi-tasking.
- Proof reading or inspection of documents of in-house software and apps.
- High school diploma or GED preferred.
- 2-4 years customer service-related experience required.
About Swoon Staffing:
Swoon handles the staffing needs of over 80 Fortune 500 clients. We have won the Best and Brightest Companies to Work for in the Nation Award 6 years in a row. Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
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Customer Support Specialist
1 week ago
Peoria, Illinois, United States Swoon Staffing Full timeJob Title: Customer Support Specialist/Safety AdvisorThis role is for a Customer Support Specialist/Safety Advisor in the 24/7 Caterpillar Safety Monitoring Center. You will analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. Ensuring operator...
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