Customer Support Specialist

3 weeks ago


Peoria, Illinois, United States Swoon Staffing Full time
Job Title: Customer Support Specialist 2 - Overnight Safety Advisor

This role is for a Customer Support Specialist/Safety Advisor in the 24/7 Caterpillar Safety Monitoring Center. You will analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. Ensuring operator fatigue and distraction events are reviewed, verified, classified, and logged for analysis and record keeping.

Key Responsibilities:

  • Analyze data and video from in-vehicle systems to notify on-site personnel of operator fatigue or distraction.
  • Review, verify, classify, and log operator fatigue and distraction events for analysis and record keeping.
  • Communicate through MS Teams.
  • Work in a team of 3 onsite at one time, with 12-hour shifts.

Requirements:

  • Computer skills.
  • Multi-tasking.
  • Proof reading or inspection of documents of in-house software and apps.
  • High school diploma or GED preferred.
  • 2-4 years customer service-related experience required.

About Swoon Staffing:

Swoon handles the staffing needs of over 80 Fortune 500 clients. We have won the Best and Brightest Companies to Work for in the Nation Award 6 years in a row. Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.



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