Customer Enablement Specialist
1 day ago
At Advanced Technology Services, we are seeking a highly skilled Customer Enablement Specialist to join our team. As a key member of our organization, you will play a critical role in maintaining standard ATS processes for our customers and identifying opportunities for continuous process improvement.
Key Responsibilities:- Maintain standard ATS processes for customers and identify opportunities for continuous process improvement.
- Communicate directly with assigned customers, maintaining positive relationships.
- Partner with new and expanding customers to ensure seamless platform setup.
- Process user account requests and log-in credentials; receive, upload, and validate client data, configure features, and deliver platform feature end-user training.
- Prepare and present standard metrics and process documentation to customers and leadership.
- Work collaboratively with solutioning, installation, support, and training teams to enhance standards, service delivery, and documentation.
- Act as escalation point for the customer during start up.
- Associates Degree or equivalent experience and 1 year of related experience.
- Strong business acumen with an ability to represent a professional services organization.
- Excellent verbal and written communication skills.
- Strong presentation skills and an ability to engage and educate audiences.
- Ability to stay organized and problem solve in a fast-paced environment.
- Understanding of industrial manufacturing.
- Understanding of condition-based monitoring platforms.
- Safety
- Customer Focus
- Communications
- Interpersonal skills
- Task management
- Business Acumen
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear.
The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment.
The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.
ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
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