Customer Experience Coordinator
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.
Key Responsibilities- Create a positive internal and external customer experience
- Promote a culture of honesty and integrity; maintain confidentiality
- Train and mentor Associates on front-end principles
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Ensure Associates execute tasks and activities according to store plan; prioritize as needed
- Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
- Provide and accept recognition and constructive feedback
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in store shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
We offer a competitive hourly rate, opportunities for career growth and development, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.
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