Bilingual Customer Service Representative
4 weeks ago
We are seeking a highly skilled and bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about products, and recommending the right solutions.
You will also be expected to promptly resolve any customer concerns, ensure maximum client satisfaction, and stay up-to-date with product features and maintain high-quality standards in the store. Achieving excellent customer service and meeting sales goals are key responsibilities.
The role involves contact with customers, as well as access to cash and other payment methods, electronic equipment, and store merchandise. The Company conducts a criminal history review to protect its business and ensure the safety of its customers and staff.
Minimum Requirements:- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country without needing sponsorship for employment work visa status
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least one (1) year experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint related products
- Previous work experience operating tinting and mixing equipment
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