Strategic Account Representative

2 weeks ago

Jonesboro, Arkansas, United States RITTER COMMUNICATIONS HOLDINGS, LLC Full time
Job Overview

Ritter Communications Holdings, LLC has been a leader in the local communications sector for over a century. Established in 1906, we now serve more than 100 communities and over 45,000 customers across multiple states. As the largest privately-held regional provider of broadband fiber, telecom, video, and cloud services in the Mid-South, we are committed to investing in the communities we serve by deploying top-tier infrastructure and technology, paired with an exceptional customer experience.

We are seeking a knowledgeable Key Account Representative to be an integral part of our Strategic Accounts division.

The Key Account Representative for Strategic Accounts acts as the main point of contact for essential business clients within our strategic account sectors. This position is responsible for managing vendor orders, supervising the installation of services and products, ensuring customer satisfaction, and providing support through direct engagement with clients, while consistently delivering high-quality services.

Key Responsibilities:

  • Manage orders with telecommunications providers to deliver integrated business solutions;
  • Have a comprehensive understanding of services and products offered to business clients, including web hosting, email hosting, data backup, internet services, and phone systems;
  • Develop and adjust project work plans as necessary to accommodate evolving needs, keeping all stakeholders informed of project status;
  • Oversee daily operational aspects of projects and their scope;
  • Ensure adherence to established service level agreements;
  • Generate and manage reports to meet service level expectations;
  • Present monthly, quarterly, and annual performance metrics to senior management and clients;
  • Communicate effectively with the Service Technician team to guarantee timely installation and functionality of services;
  • Provide exceptional customer service by assisting clients with service requests, billing inquiries, and account modifications;
  • Maintain a thorough understanding of each client's business, systems, and objectives;
  • Anticipate client needs and suggest alternative technical solutions;
  • Build and nurture relationships with business clients through personal interactions;
  • Enhance company visibility through active participation in local organizations;
  • Assist in updating directory information as necessary;
  • Input all customer billing details into the billing software;
  • Conduct onsite visits to clients during the discovery, development, and ongoing support phases;
  • Travel to client locations, project sites, and other relevant events as required.

Required Knowledge, Skills, and Abilities:

  • Familiarity with general office practices and procedures;
  • Understanding of company policies and procedures;
  • Knowledge of company products and services;
  • Expertise in telephony and data services for proposal creation and installation coordination;
  • Proficiency in written communication practices and formats;
  • Experience with GUI software applications, including billing and accounting systems;
  • Proficient in various operating systems, including Word, Excel, and Outlook;
  • Adept at identifying problems and formulating solutions;
  • Ability to prioritize and manage multiple projects effectively;
  • Skilled in operating standard office equipment;
  • Strong oral and written communication skills;
  • Ability to interact professionally and courteously with customers and colleagues;
  • Attention to detail and ability to work with frequent interruptions;
  • Capacity to follow both written and verbal instructions;
  • Ability to work independently and collaboratively as part of a team;
  • Willingness to travel for business needs; must hold a valid Driver's License with a satisfactory driving record.

Education and Experience:

A Bachelor's Degree or equivalent experience in customer service is required. Experience in telecommunications is preferred.

Ritter Communications is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We are committed to maintaining a drug-free workplace.

We offer competitive compensation and a comprehensive benefits package, including health, dental, vision, life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, gym membership, company discounts, tuition reimbursement, paid training, and paid leave.

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