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Client Support Specialist

2 months ago

Jonesboro, Arkansas, United States A.I.D. Temporary Services, Inc Full time

Job Purpose:

The Customer Service Representative will interact with the company's clients by addressing inquiries and resolving complaints in a professional and timely manner.

Key Responsibilities:

• Interacts with clients via various communication channels to provide support and information on products or services.

• Collects and enters orders for new or additional products or services, ensuring accuracy and attention to detail.

• Fields client questions and complaints, escalating issues to assigned specialists or other appropriate staff when necessary.

• Ensures that appropriate actions are taken to resolve clients' problems and concerns, maintaining a high level of customer satisfaction.

• Maintains client accounts and records of client interactions, including details of inquiries, complaints, or comments.

• Performs other related duties as assigned by management.

Required Skills/Abilities:

• Excellent communication and interpersonal skills, including active listening.

• Service-oriented and able to resolve client grievances in a professional and courteous manner.

• Proficient computer skills with the ability to learn new software and technology.

Education and Experience:

• High school diploma or equivalent required.

• Customer service experience is essential, with a proven track record of providing excellent client service.